Registrations and Attendees

[candace.strickland]

Will there be a possibility in the future of adding attendees after a registration has been purchased? I have to add table guests (attendees) to my sponsored tables (registrants) because the guest information is not known when the table is purchased. We currently have to use Salesforce Auctions to do this by adding 10 tickets to each GW Auction Ticket. We'd like to use ALL of the available features that C&P has available for events, but C&P events can only be Named or Anonymous. Is there a work around that maybe we're not aware of or a possible fix being worked out?

[CnP.Support.AM]

Good day @candace.strickland

As of now that is not possible but we have seen that some of our clients in above cases they use to register with dummy names like eg: Attendee 1, Attendee 2..etc. and later when they get the real names, they update it at Attendee detail page under the respective Event.

Hope that helps. Let us know if we can be of any further assistance.

[candace.strickland]

Can registrations be added manually?

[CnP.Support.AM]

Good day @candace.strickland

What do you mean by "Registrations be added manually"? Sorry but I didn't get you. Would you please elaborate little more?

[candace.strickland]

Can I add Registrants to an event without them going through the box office?

[CnP.Support.AM]

Good day @candace.strickland

Sorry that is not possible.

[candace.strickland]

Good day @candace.strickland

As of now that is not possible but we have seen that some of our clients in above cases they use to register with dummy names like eg: Attendee 1, Attendee 2..etc. and later when they get the real names, they update it at Attendee detail page under the respective Event.

Hope that helps. Let us know if we can be of any further assistance.

If every registrant uses "Seat 1, Seat 2, etc" for their attendees, then I will have 50 Seat 1's as temporary contacts? Every attendee becomes a temporary contact if they are not currently in our Salesforce database, so potentially I will have an overload of temporary contacts with the name Seat 1?
Can you help me understand or work around this issue?

[CnP.Support.AM]

Good day @candace.strickland

Yes, in your case since there is NO real name of those Attendees, first, you will need to change the Attendee name to REAL name and then process the temp contact. You can change the Attendee name by navigating to the Registration page and select respective Attendee then click on the edit button for that Attendee and change the Attendee name.

[candace.strickland]

Ok, thank you for the help