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Registration pages not working on IPhones

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  • Registration pages not working on IPhones

    Hello -

    People trying to use my registration pages on their IPhones are running into major issues. When they click on a registration level it pops up with the area to fill in the attendee information, but a light grey box appears and they aren't able to type anything in the fields. I have several regional events open for registration and one of our major conferences registration opening on Monday. We have tested this issue with IPhone 5s, 6, and 6s here in the office. None of them were able to type anything in the fields. Androids work fine. any help would be greatly appreciated. Thanks!

  • #2
    I have granted C&P a week access
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    • #3
      Is there any update on this issue? I just went "live" with my conference registration and I'm hoping not to hear from constituents with IPhone issues.

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      • #4
        Good day @kmorgan

        Sorry, as of now our Event Management is not mobile responsive and we don't recommend nor we support it. It is in road map and under development. Hopefully in the release of 10.x Event Registrations are mobile responsive.

        We do apologize for any inconvenience.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
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        • #5
          When did this happen??? My events have been available via mobile before. This is NOT good at all. This is way more than an inconvenience, this could be a deal breaker.

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          • #6
            Hi, has there been any resolution on this? It's been almost a year, and there is still no compatibility with mobile devices.

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            • #7
              Good day @kmorgan

              Yet to complete. We are working on it and it is a part of version 10.x and hopefully will be released in this year.

              Sorry for the inconvenience.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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