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Error With Process Contacts Trigger

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  • Error With Process Contacts Trigger

    Hi C&P Friends,

    Our org is receiving the following message:

    "Apex script unhandled trigger exception by user/organization: 005d0000004rK1g/00Dd0000000gsEP

    CnP_PaaS_EVT.ModifyStatus: execution of AfterInsert

    caused by: System.AsyncException: Future method cannot be called from a future or batch method: CnP_PaaS_EVT.ProcessContacts_trigger.ProcessContac ts(Set<String>, String, String, String, String, String, String, String, Set<String>)

    Trigger.CnP_PaaS_EVT.ModifyStatus: line 164, column 1"

    Any idea how to fix this? I can't access the code myself since it's managed by a 3rd party.

    Granted 7-Day Access for Click & Pledge Support for org ID: 00Dd0000000gsEP

    Thanks!

  • #2
    Good day @aschutjer

    Would you please let us know the exact scenario you are receiving the above error so that we can better assist you?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Whoops,

      Didn't copy / paste the whole thing:

      Apex script unhandled exception by user/organization: 005d0000004rK1g/00Dd0000000gsEP

      Failed to process batch for class 'CnP_PaaS.Maintenance_SelfHealing' for job id '7070W00005qtVzs'

      caused by: System.DmlException: Insert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, CnP_PaaS_EVT.ModifyStatus: execution of AfterInsert

      caused by: System.AsyncException: Future method cannot be called from a future or batch method: CnP_PaaS_EVT.ProcessContacts_trigger.ProcessContac ts(Set<String>, String, String, String, String, String, String, String, Set<String>)

      Trigger.CnP_PaaS_EVT.ModifyStatus: line 164, column 1: []

      Class.CnP_PaaS.CnP_Data_Maintenance.ProcessCnPdata : line 18, column 1
      Class.CnP_PaaS.Maintenance_SelfHealing.execute: line 77, column 1

      Something with the data maintenance protocol?

      Thanks!

      Comment


      • #4
        Good day @aschutjer

        We noticed that you are version behind. We have resolved the above issue in the latest release. If you allow us we will upgrade your instance with latest version of our apps.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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