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Record type mapping not available in C&P PAAS anymore

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  • Record type mapping not available in C&P PAAS anymore

    Hello,

    We set up an event in your Event Management app about a month ago and had it all mapped through C&P PAAS to tag the tickets and attendees as a certain record type (C&P PAAS>C&P Settings>Opportunity>Record Type). We used this link (http://help.clickandpledge.com/custo...for-salesforce) and followed the directions to properly tag our tickets as tickets as they came through.

    I just notice that a few days ago, the tickets are coming through as just donations and not mapping to the ticket campaign. I went back into the settings and they have changed! To map an opportunity it is now asking for a WID, but we created our event through the C&P Event Management Designer and I do not know that it even creates a WID to map it. It used to ask for a SKU at both the Opportunity and the Product mapping. It also did the campaign mapping right there and now it isn't. Our tickets are creating the SKU "CK Ticket" but we can't use that in the Opportunity Settings to map the record type to "GW Auction Ticket" because now it is asking for the WID.

    Please advise on this issue. We are having multiple registrations per day and each day that this error is not resolved is creating more and more cleanup. Thanks!!

    SF ID:00D61000000Zxcj. Support access has been granted.

    Andrea

  • #2
    Good day @andrea5j

    Would you please grant us login access to your Salesforce account and share the order number?

    We have added the functionality in the last update which has been released yesterday.

    See release Notes:
    PaaS: https://forums.clickandpledge.com/fo...g-2017-release
    Events: https://forums.clickandpledge.com/fo...g-2017-release
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Hello,

      Access has been granted. What do you mean by order number?

      How do I make sure our system is updated?

      Thank you for adding the functionality.

      Andrea

      Comment


      • #4
        Good day @andrea5j

        We have upgraded your instance with latest versions of our apps.

        We highly recommend that you login Connect and re-establish the connection.

        To establish connection please see the following KB article: http://cnp.mn/2dzgsms

        Release notes:
        API Class Library 5.1703010003
        Release notes: http://cnp.mn/2i6NErS

        PaaS 9.1703090007
        Release notes: http://cnp.mn/2i6VAt5

        Event 5.1703010005
        Release notes: http://cnp.mn/2i6RroQ
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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