Announcement

Collapse

Information Needed

To help us with upgrading your instance please make sure to:
See more
See less

Unable to delete a temporary contact

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Unable to delete a temporary contact

    Account 29316

    I have 26 contacts (many duplicates) stuck in the temporary contact folder in Salesforce. I deleted them out of the record in C&P but now they won't go away in the temp contacts. This is the error I get -

    List has no rows for assignment to SObject


    An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS_EVT)

    I have tried these steps found in another forum topic.
    1. Go to C&P Settings
    2. Click on the Maintenance tab (left hand side)
    3. Enter the Order Number and delete all traces of the transaction.
    However, when I enter the order number I receive an error stating the Order Number is not found.

    It worked for 4 orders, but not the remaining 26. I did notice that the order numbers of those that are not being found have my 5-digit account # followed by a dash then the order number (i.e 29316-1703061249228682023).

    Any suggestions>?

  • #2
    Good day robert.meier@oppent.org

    Please hang in there for another 2 weeks.

    The order number change is not yet supported with the maintenance. The update, due out in 2 weeks, will support this order number change.

    Sorry for the inconvenience.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Awesome. Is there any way to be notified when the update and support goes into effect?

      Comment


      • #4
        Good day robert.meier@oppent.org

        Sure.. in this forum the first channel is News & Updates.

        In each channel you may subscribe to be notified of any posts. We post all updates to that channel as well as the Connect news area in addition to the Salesforce HUB. It is hard to miss our announcements.

        HUB: https://powerofus.force.com/_ui/core...F980000000CjpC
        Forum: https://forums.clickandpledge.com/fo...-announcements
        Connect: Login dashboard page.

        Hope that helps.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Has this update gone into effect yet?

          Comment


          • #6
            Good day @robert.meier@oppent.org

            Yes, please see the release notes: https://forums.clickandpledge.com/fo...g-2017-release

            If you would like us to upgrade your instance, please grant us login access and share the OrgID so that we proceed to upgrade with latest versions of our apps.


            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Sorry for the slow response. Yes, please upgrade my instance. The OrgID is
              00Do0000000YMws Let me know what else I need to do. Thank you.

              Comment


              • #8
                Good day @robert.meier@oppent.org

                We reviewed and found we don't have access to your instance:

                Click image for larger version

Name:	Access.jpg
Views:	1
Size:	87.5 KB
ID:	32284

                Please grant us access so that we proceed to upgrade your instance.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Ok. I think you should have access now.

                  Comment


                  • #10
                    Good day @robert.meier@oppent.org

                    Sorry but still we don't have access. Please refer to the following link and grant Click & Pledge Support access: https://help.salesforce.com/articleV...0003910&type=1
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Ok. I gave permission to Salesforce, not Click & Pledge. Hopefully you have permission now. I granted C&P a 30 day access option.

                      Comment


                      • #12
                        Ok. I gave permission to Salesforce, not Click & Pledge. Hopefully you have permission now. I granted C&P a 30 day access option.

                        Comment


                        • #13
                          Good day @robert.meier@oppent.org

                          We have upgraded your Salesforce instance as requested.

                          It is absolutely important that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts are no longer needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the connect & re-establish connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce. With this release 2 more variables are added to Salesforce with each account and as such it is important that you login and set up the connection again for all your connected accounts.

                          To establish connection please see the following KB article: http://cnp.mn/2dzgsms

                          Release notes:
                          API Class Library 5.1703010003
                          Release notes: http://cnp.mn/2i6NErS

                          PaaS 9.1703090007
                          Release notes: http://cnp.mn/2i6VAt5

                          Event 5.1703010005
                          Release notes: http://cnp.mn/2i6RroQ

                          You may also join our Power of Us Hub: http://bit.ly/1cO852O

                          Please - We also love to know what you think about our platform. Please review our apps on AppExchange:

                          Payment: http://bit.ly/cnp-paas-review
                          Event: http://sforce.co/1yYgEPM

                          Please let us know if we can be of any further assistance.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            Awesome. Thank you so much. Hopefully I correctly re-established connection.

                            Comment

                            Working...
                            X