Xml Error

[[email protected]]

Hi,

I received the following error message for a registrant, can you tell me what it means and how I can fix the problem? Thank you!

Xml Error The element 'OrderItemList' in namespace 'urn:APISchema.xsd' has incomplete content. List of possible elements expected: 'OrderItem' in namespace 'urn:APISchema.xsd'.

[CnP.Support.AM]

Good day @[email protected]

Would you please grant us login access and share the orgID so that we can login and review what is going on? Also, please share the order number and let us know in which scenario you see the above error.

[[email protected]]

Hi @CnP.Support.AM,

Sorry for the delay. you now have login access. The orgID is 00DA0000000JUp1. There is no order number as it just says declined, and I am not sure what happened to prompt this (it just shows up as a registrant in that way). However, here is the link to that registrant in Click and Pledge: https://cnp-paas-evt.na11.visual.for...rG00000006YkI#

Link to all registrants for this event is here: https://cnp-paas-evt.na11.visual.for...rG00000006YkI#

[CnP.Support.AM]

Good day @[email protected]

We reviewed your instance and found that those 3 transactions from Mike R**** was processed back to back has been declined. We noticed that there is NO Attendee associated with any of the 3 declined transactions. Since there is NO Attendee, the cart will be empty and in this case the transaction will be declined.

This happens in very rare case/scenario. Our tests shows that, it happens when the attendee get added before the registration page loads completely.

However, those 3 declined registrations are orphan and we suggest you to delete it from the Event.

Sorry for the inconvenience.

[[email protected]]

Understood, thank you.