Autoresponder not sending

[allenqiu0124]

I currently have autoresponder set up to automatically send an email to a designated person whenever a purchase under an event is made, however, I was testing earlier both in test and active mode, but the autoresponder does not send out to the email entered. The normal receipts still do though. Login granted, Organization ID: 00Dj0000000Hrq9

[CnP.Support.AM]

Good day @allenqiu0124

Would you please share the order number as well as the Responder Name which you are expecting to fire?

Looking forward to hearing back from you.

[allenqiu0124]

The autoresponder name is F16 5050 Raffle Receipt

[allenqiu0124]

I had refunded the live purchases as they were not ones made by an actual person, but a custom payment

[CnP.Support.AM]

Good day @allenqiu0124

Would you please share the order number?

[allenqiu0124]

Order number is 161101124105656

[CnP.Support.AM]

Good day @allenqiu0124

We reviewed your instance and it seems that the Responder has been created after the transaction has been processed:

Responder Created:


However, if you see any issues with the future transactions, please let us now.