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Event Form Field Mapping Issues

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  • Event Form Field Mapping Issues

    We have an event where we ask attendees to provide their t-shirt size when registering. Under Events / Form Fields / Attendee Information Fields (for each level) we have a field label called 'Unisex t-shirt size' which is Mapped to a Contact Object field called 'T-shirt size'. The field is checked as visible and mandatory. Going through each registration I can also see that each attendee has completed this field. However, when I go into the Contact records for the attendees, some of them have no value in the 'T-shirt size' field.

  • #2
    Good day @[email protected]

    Would you please grant us login access to your Salesforce account and share the Order number of the transaction in the question?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

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    • #3
      Access has been given and the Org ID is 00DF00000005zU1.

      Here's the order number for one that was done by the registrant/attendee online: 1610141057517290884 (The field info seemed to map for all other attendees except the one that registered everyone - B Griffith)

      And one that we did through the Box Office: 161027152633832

      Comment


      • #4
        Good day @[email protected]

        We reviewed and found that the contact in the question has been modified:

        Click image for larger version

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ID:	28321

        Do you have any order number that contact didn't modified and having the above issue?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Here's one that I just did: 161028133053542

          It looks like its the registrations for contacts who already have contact records in SF. When we process the Temporary Contacts as New contacts, the info comes over into the field. However, when we process the TC with an existing SF contact, the info does NOT come over into the field.

          Comment


          • #6
            Good day @[email protected]

            Since it has been merge with existing contact, the information will be in C&P Contact Alias. In case of merging with existing contact, we DO NOT override the contact information but will create the Contact Alias under the main contact so that you won't lose any of the contact information. You may override the information manually by clicking on "Copy to Contact" button.

            If you go to the above Contact and look for Contact Alias related list you will find the information:

            Click image for larger version

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ID:	28357

            Hope that answers your question. Let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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