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Event registrations generate receipt we don't want and cant find where to turn it off.

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  • Event registrations generate receipt we don't want and cant find where to turn it off.

    Where are all the sources from which receipts could be generated? Event registrations generate one we don't want and cant find where to turn it off.

    I created a receipt with C&P Designer called Banquet Registration Receipt and I set the autoresponder to send it whenever there is a banquet registration, which it does. However, some place I have got another receipt set up that is also being sent out that I don't want and I cant figure out where its coming from. Can you help me figure this out?
    my salesforce ID is 00D1a000000Zh2Q
    The default system receipt is unchecked and there is no registration email created.
    thanks!
    Allison
    Last edited by freedomhouse; 10-21-2016, 10:30 AM.

  • #2
    Allison,

    Would you log into connect and see if there is a campaign that matches your Event? Then I would look under Campaign Details > Receipt and see if 'Send Receipt' is checked there. If so, you can look in the Settings (use the 4 little square icon in the top right to open the App Launcher) and see if the Receipt Template that is used for the Campaign matches the format of that receipt.

    Please let us know if this is the case.

    Thanks, C&P Support
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    Comment


    • #3
      no my problem is with the banquet and I don't have a banquet campaign and these receipts look different than my mystery one...

      Comment


      • #4
        Good day @freedomhouse

        We processed a test transaction in your instance and received only one Autoresponder receipt email as expected. We reviewed and didn't find the other receipt in your instance. Is there was any template or Autoresponder which might be deleted? I see there is NO reason for you to get two receipts as shown above.

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hi there!
          It doesn't happen unless there is actual money through our event registration form. I just got another one a few minutes ago. I agree, I don't see where they are coming from either. if someone registers a banquet table of 10 they get 10 or 11 emails.

          Comment


          • #6
            Good day @freedomhouse

            While reviewing we noticed that you have been deleted the Autoresponder which we found in Recycle Bin:

            Click image for larger version

Name:	Autoresponder Deleted.jpg
Views:	20
Size:	172.8 KB
ID:	28201

            That is the reason you have received TWO different Autoresponders templates. Please note that based on the condition specified in C&P Autoresponder settings, it will fire the Autoresponder.

            Hope that answers your question. Let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              So my solution is to empty the recycle bin? or restore the donation acknowledgement and change what makes it fire to something unlikely, because it was already inactive and deleted? Apparently making it inactive and then deleting it is not the best practice so what would be? Thanks for your help finding this. It was a weird one.
              Last edited by freedomhouse; 10-26-2016, 10:31 AM.

              Comment


              • #8
                Good day @freedomhouse

                The reason you received the two receipt is because of the above mentioned Autoresponder has not deleted at that time. Since it has been deleted, it won't fire the Autoresponder for this acknowledgement.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  OK that autoresponder has been deleted and I emptied the recycle bin and I am still getting the same mystery receipts that are being sent to my customer. I don't know how to stop them and I can't register a table to anyone with an email address at this point for fear they will get piles of emails. Thank you so much for all your work on this.Let me know what else I can try.

                  Comment


                  • #10
                    Good day @freedomhouse

                    We don't have access to your instance. Would you please extend the access so that we will continue investigate further?

                    Also, please share the latest order number which you are referring to.

                    Looking forward to hearing back from you.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Here is an order number and you now have access. All opportunities with an email address produce this receipt so pick any one.

                      Comment


                      • #12
                        Good day @freedomhouse

                        We reviewed your instance and found that you have setup and Email Alerts which is firing the receipts:

                        Click image for larger version

Name:	Email Alerts.jpg
Views:	18
Size:	103.9 KB
ID:	28930

                        Email Template:
                        Click image for larger version

Name:	Email Templates.jpg
Views:	17
Size:	90.5 KB
ID:	28931

                        Hope we have resolved the mystery

                        Please check and let us know if we can be of any further assistance.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #13
                          Yay! thank you - I am back in control of my software.

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