C&P Event creates Registrant andAttendee's contact records in two households

[hannahjobrown]

When registrants register for an event through our C&P registration page, when their records are created, the C&P Event Registered Attendee and C&P Event Registrant create two different contact records. These two contact records, create two separate household/account records, even though they are registered at the same time, and in our case have a child/parent relationship. Is there any way to get those records into the same Account (or Household, in our case with NPSP)?

If not, What's the order of operations that those records are created? I know that the C&P records are created before the contact records, but where do the households fall in? I would like a little more clarity on this.

Thank you.

[CnP.Support.AM]

Good day @hannahjobrown

Please note that in the presence of NPSP, C&P is not creating the Accounts. Contact & Organization is creating the Account record. Contact creation is depends on the settings you set under C&P Settings > Contacts & Accounts > Match Mode and Match Fields.

Please refer to the following link: http://help.clickandpledge.com/custo...ticles/1164726

Please check and let us know if we can be of any further assistance.