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  • Need help immediately please! Registration down!

    I tried to delete a template in C&P Event Management and somehow looks like all my events current, archived, and upcoming all got deleted! We have active registrations on many of these events! Is there a way to either retrieve the data or recreate it FAST!


    Salesforce.com Organization ID 00DF0000000gObI

    Authorization access has been granted.

  • #2
    Good day!

    We reviewed your account and see all your events:

    Click image for larger version

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ID:	15739

    May I ask what the issue is?

    You are also not at the latest release of event. If you want we can upgrade your instance to all the latest releases. We highly recommend that you upgrade to the latest release as soon as possible.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Good day!

      We reviewed your instance and realized what is going on. Your events that were using the deleted template were returning error.

      We assigned a different template to that event and now it works.

      You will need to go to each event and assign a new template in the BASIC tab of the event. There is nothing that can be done with the deleted template- the only option you have is to create a new template or modify and existing one and assign it to the event.

      Hope that answers the question. Please let us know if we can be of any further assistance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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