Temp Contact Errors

[[email protected]]

We keep getting the following error when trying to open two Temporary Contacts in order to process:

List has no rows for assignment to SObject

An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS_EVT)

The two Temp Contacts are TC-4165 and TC-4166.

It looks like one of our partner churches tried to register two of its members for one of our events. They tried twice on August 10 (both declined), then tried on Aug. 13 (authorized). The Temp Contacts (TC-4165 & TC-4166) are related to their first declined attempt on Aug 10. The Temp Contacts from each subsequent registration attempt (one declined and one authorized) have already been successfully processed and set up in our system. I tried deleting the Donations/Payments (or Opportunities) records as well as the C&P Data record related to the Temp Contacts causing the error, but still could not get them resolved. The Transaction Record is still there.


1 week access has been granted.

[CnP.Support]

Good day [email protected]

We will review this and let you know what we find out. In the meantime, please do not post duplicate messages - we understand that you may not see your message and think it has not posted but when you post the system gives you a message stating that the message will be moderated prior to be posted.

As a new user to the forum all your messages will be moderated prior to being posted publicly. This measure is to protect the forum against spammers. Once you have 4-5 successful messages passed by the moderator you will be able to post without moderation.

We will update the post once we have determined the root cause.

[CnP.Support.AM]

Good day [email protected]

If you wish to delete something you need to also delete all footprint of the transaction. The best way to do this is to use the Maintenance and delete the records there. The Maintenance delete option will delete all traces of the transaction: http://help.clickandpledge.com/custo...ticles/2084057

However, we have deleted the above orphan data from your instance.

Let us know if we can be of more help.