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  • #16
    That's a new one.... I think I've maybe resolved the issue.

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    • #17
      Good day @kmorgan

      We have successfully reset the password. We will investigate and get back to you with our findings.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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      • #18
        Good Morning! Just wanted to check-in and see what is going on with this issue. Thanks!

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        • #19
          Good day @kmorgan

          We had researched this at length and found that the transaction in the question has been processed successfully. But, before the response get back from our API, they might have closed the browser or internet issue caused NOT to update the records in the Event.

          However, we have updated the record manually.

          Please check and let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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