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  • Registrant listed as Pending

    How do I change a registrant from pending to authorized? They are not in temporary contacts and the total amount is showing on their record in SF, but not as a registrant or attendee.
    Jie Liu
    Prof/Reg
    Professional Full Conference (Thursday evening through Sunday morning)
    Jie Liu
    Pending

  • #2
    Good day kmorgan

    Please grant us login access and post your Salesforce Org ID so we can review the issue.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    Comment


    • #3
      00D61000000JSwL access has been granted for 1 week.

      Comment


      • #4
        Good day @kmorgan
        We have tried to login but we don't have access to your instance. Would you please grant us access so that we can review your instance.

        Looking forward to hearing back from you.
        Last edited by CnP.Support; 08-25-2016, 06:17 AM.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Sorry about that! You should be good now. Thank you!

          Comment


          • #6
            Good day @kmorgan
            We reviewed your instance and noticed that there is NO order number associated with the transaction which you are referring to and the status is Pending:
            Click image for larger version

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            It happens when the transaction get aborted before it get hit to the API. Might be the internet issue or the browser has been closed before it get processed. We suggest you to delete that record since it is orphan data.

            Let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              So would this person need to re-register? Because we ask several custom questions and he isn't showing up on my reports. So are you saying his credit card wasn't charged?

              Comment


              • #8
                Good day @kmorgan
                Yes, that person need to re-register. Their transaction has been aborted before it get charged.

                Let us know if we can be of more help.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Well I'm still confused.... I tried to repost the transaction to SF on 8/19 the order number is 1608191150101750560. If I go into Connect and look at Transactions it looks as though it processed correctly. So do i need to issue a credit. Have I charged him twice by re-posting? I've asked him to re-register, but I'm concerned by the data that I have that I'll be charging him 3 times now when he registers.

                  Comment


                  • #10
                    Good day @kmorgan

                    Re-posting to Salesforce will won't charge the card. However, we are reviewing your instance and get back to you shortly.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Thank you I appreciate it!

                      Comment


                      • #12
                        Anything on this issue??

                        Comment


                        • #13
                          Good day @kmorgan

                          One of our developers working on your case and trying to find out the root cause of the above issue and for that they need to have direct access to your account.

                          Please do the following:
                          1. Create a new user in your instance or temporarily give us access to an existing ADMIN user by changing the email to: [email protected]
                          2. Post to this thread when you have made the change.
                          Having the email come to our mailbox allows us to request the verification code and login to the account. Please make sure the user you use for this purpose is an admin user.

                          Looking forward to hearing back from you.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            Ok I have linked you to one of our Admin account. Username is [email protected]. You should have received an email from our system.

                            Comment


                            • #15
                              Good day @kmorgan

                              Thank you. We received an email and we tried to reset the password but it prompted with security question "What is the name of your favorite childhood friend?".
                              Regards,
                              Click & Pledge Support Department

                              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                              Join us @ the educational webinars: https://clickandpledge.com/webinars/
                              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                              Comment

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