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Incorrect Inventory Count due to manual deletion of duplicate registrations

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  • Incorrect Inventory Count due to manual deletion of duplicate registrations

    We set up events for members to register for classes and events. They are free of charge, however we have a limited inventory. We discovered some of our members accidentally registered twice. When we delete the duplicate registration it does not reduce the "inventory sold" number, therefore the event is showing sold out when there are tickets still available.

    What are we doing wrong? Thanks!

  • #2
    Good day!

    Please grant us login access so we can review your setting. Your instance is also not at the latest release so we recommend that we upgrade you while reviewing your issue.
    Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance. As part of the process we will also upgrade you to the latest instance of our applications. If you don't wish to be upgraded please let us know otherwise we will update your instance.
    Regards,
    Click & Pledge Support Department

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