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Purchaser is not receiving receipt!

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  • CnP.Support
    replied
    Good day!

    You have not set the event to send the "System" receipt as shown below:

    Click image for larger version

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ID:	15705

    Each event has its own setting for sending receipt. We have clients that use the autoresponder for communication and don't send "System" receipt while others do so we allow for control over this feature.

    I hope that answers your question.

    You are also not at the latest release of our application. We highly recommend that you upgrade at your earliest convenience. If you want we can upgrade you at no cost. Let us know if you wish for us to upgrade your instance.

    Leave a comment:


  • cameron.ross@schabitat.or
    replied
    Southern Crescent Habitat for Humanity
    00DG0000000gqZd

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Thank you for your prompt reply.

    Please let us know your Salesforce organization ID as requested in the previous post.

    Leave a comment:


  • cameron.ross@schabitat.or
    replied
    Just granted access. Thanks

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    May we have access to your account so we can review your setting?
    Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance. As part of the process we will also upgrade you to the latest instance of our applications. If you don't wish to be upgraded please let us know otherwise we will update your instance.

    Leave a comment:


  • cameron.ross@schabitat.or
    started a topic Purchaser is not receiving receipt!

    Purchaser is not receiving receipt!

    I cannot for some reason figure out why people that are buying tickets to our event are not getting their receipts.
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