Purchaser is not receiving receipt!

[[email protected]]

I cannot for some reason figure out why people that are buying tickets to our event are not getting their receipts.

[CnP.Support]

Good day!

May we have access to your account so we can review your setting?

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065

Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance. As part of the process we will also upgrade you to the latest instance of our applications. If you don't wish to be upgraded please let us know otherwise we will update your instance.

[[email protected]]

Just granted access. Thanks

[CnP.Support]

Good day!

Thank you for your prompt reply.

Please let us know your Salesforce organization ID as requested in the previous post.

[[email protected]]

Southern Crescent Habitat for Humanity
00DG0000000gqZd

[CnP.Support]

Good day!

You have not set the event to send the "System" receipt as shown below:



Each event has its own setting for sending receipt. We have clients that use the autoresponder for communication and don't send "System" receipt while others do so we allow for control over this feature.

I hope that answers your question.

You are also not at the latest release of our application. We highly recommend that you upgrade at your earliest convenience. If you want we can upgrade you at no cost. Let us know if you wish for us to upgrade your instance.