Report - Registrants and Attendees

[Laure]

There is a report in the event dashboard, Registrants and Attendee Report. This report only shows the first 10 registrants. Is this report available to run to get the full output? I don't see it in the Event Report Folder.
Thank you,

[CnP.Support]

Good day Laure

The report shows a lot more, actually shows all that have registered but you need to choose more from the pull down menu of the table (grid) at the bottom of the table. The report you download is what appears in the grid so if you choose 10 to show it will download 10. Please see the image shown below:




Hope that answers your question.

Please let us know if we can be of more assistance.

[Laure]

I cannot see that image.

[CnP.Support]

Good day Laure

Strange.. the image is right there. I have viewed this with various browsers onsite and offsite.

Would you please refresh your cache! What browser are you using? have you tried it with another browser?

Strange.. not sure what we can do.. I will upload it again here..

[Laure]

Thank you. I can see the entire report now. Is this report available someplace? I would like to customize it to only pick up the columns that are useful for us.

[CnP.Support]

Good day Laure

The report you are seeing in Event has fixed columns. There are a family of reports also available in the Salesforce Reports that you may use and customize. Those reports do not include some information as Salesforce objects in the standard report are not accessible in multiple objects.



Hope this answers your question.

Please let us know if we can be of more assistance.

[Laure]

I only have 3 reports in that folder. The first report is missing.

[CnP.Support]

Good day Laure

What is your Salesforce Organization ID?

[Laure]

00Do0000000HfKW I gave you access.

[CnP.Support]

Good day Laure

Your instance is behind the latest release. Please see:

Release notes:

• API Class Library 4.3000: http://cnp.mn/1S5jL0v
  • Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html
• PaaS 9.5011: http://cnp.mn/2a9a0SH
  • Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html
• Event 4.3007: http://cnp.mn/2a9bQDh
  • Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

We can upgrade your instance if you do not an active event. Please let us know if you want us to upgrade your instance.

[Laure]

I have an active event right now so please do not perform the upgrade right now. Is it possible to just get the report?

[CnP.Support]

Good day Laure

I will ask our team to review and see if they can add it manually to your account.

We will update you by tomorrow.

[CnP.Support]

Good day Laure

As requested we created the report for you as a custom report.

You may see it at: https://na17.salesforce.com/00O/o

Hope it helps.

[Laure]

Thank you for your help.