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Can't Download the "Registrant and Attendee Information" report

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  • CnP.Support.AM
    replied
    Good day @jaskelson,

    Per your request we have changed that to Complimentary Ticket - Other" and now the reports are downloading without any issues.

    Please check and let us know if we can be of any further assistance.

    Thanks,

    Leave a comment:


  • jaskelson
    replied
    Yes, Will you please change all the records with a blank Level value to "Complimentary Ticket - Other". Hopefully this report will suit our needs. Thank you.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @jaskelson,

    We reviewed your instance and found that some Attendee's are NOT assigned to Registration Level which is causing the issue in downloading the report:

    Image: NO Level

    Click image for larger version

Name:	NO Level.jpg
Views:	13
Size:	54.2 KB
ID:	25738

    While we digging in, we noticed that you have been deleted the Level "Complimentary Ticket - Sponsor" and later created the Level with same name.

    Image New Level:

    Click image for larger version

Name:	New Level.jpg
Views:	9
Size:	140.0 KB
ID:	25740

    Registrant Created:

    Click image for larger version

Name:	Registration Created.jpg
Views:	9
Size:	114.3 KB
ID:	25739

    If you notice, the registrant created date is 3/28/2016 but the Level creation date is 4/7/2016 which make's clear that the original level has been deleted and created new one.

    However, the only resolution is to add the Level manually to all the Attendee's which is associated with deleted Level.

    Please let us know if want us to fix it by assigning the level manually to those Attendee's.

    Thanks,

    Leave a comment:


  • Can't Download the "Registrant and Attendee Information" report

    Chatted with Kamran today on the daily support call and he asked that I submit a formal ticket.

    I am trying to access the "Registrant and Attendee Information" report. When I click the "Download" button, I receive this error:
    Attempt to de-reference a null object
    An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS_EVT)


    Please let me know what I need to do to access this report.

    Thank you,
    Jacki
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