I need support for this too. My case # is 46077, but I was told by Patrick that I had to use the forum to request support from the developers due to its' copmlexity. Pelase see my submission and subsequent reply posted below.
Jed
AUG 02, 2016 | 05:03PM EDT
Patrick replied:
Hello Jed,
The Bitly URL issue, due to it’s complexity, will need to be looked at by our Developers in the Forum. I see a few threads on this issue in there already from other organizations receiving assistance.
You will also needto request for the Developer’s to Upgrade your C&P apps while your are in the Forum. They are multiple versions out of date and the Developers require the upgrades to be done, before they can troubleshoot the Bitly URL or anything else.
Here is the link to go post your required assistance in the Forum.
1) Please access http://forums.clickandpledge.com/
2) Click on “Register” in the upper right corner of the page
3) Pick a user name and password, confirm your password, and complete the Image Verification section, or CAPTCHA.
4) You will be required to enter your Click & Pledge account number, which can be found here: Login to Portal > Account Info > Profile tab.
Here is a link to the portal:
5) Please then, read the C&P Support Forum rules before agreeing to them, and when you have done so, click “Complete Registration.”
Once this process is complete, you may log in with your credentials (username and password), and you may search for topics that relate to your issue. You may also comment to clarify on information already present if you do not find exactly what you are looking for.
Let us know if you have any further questions.
Thank you,
Patrick
Support Team | Click & Pledge
==========================================
FREE SUPPORT AND KB ARTICLES: http://help.clickandpledge.com/
LIVE SUPPORT Q & A: 3:00 – 4:00 EDT, M – F https://CnP.ooo/LiveSupport
PREMIER SUPPORT: Learn More at https://www.clickandpledge.com/support
AUG 02, 2016 | 12:37PM EDT
Original message
Jed wrote:
Hi, for some new events we are creating, there doesn't appear to be an option to generate and use a bitly url. (See sample attached).
Also... how do we change the time zone settings? We have one event in Chicago (CST) and one in MA (EST), but see that all times entered default to EST. For the Chicago event, we would need to change to CST.
Please inform, thanks.
Jed
Jed
AUG 02, 2016 | 05:03PM EDT
Patrick replied:
Hello Jed,
The Bitly URL issue, due to it’s complexity, will need to be looked at by our Developers in the Forum. I see a few threads on this issue in there already from other organizations receiving assistance.
You will also needto request for the Developer’s to Upgrade your C&P apps while your are in the Forum. They are multiple versions out of date and the Developers require the upgrades to be done, before they can troubleshoot the Bitly URL or anything else.
Here is the link to go post your required assistance in the Forum.
1) Please access http://forums.clickandpledge.com/
2) Click on “Register” in the upper right corner of the page
3) Pick a user name and password, confirm your password, and complete the Image Verification section, or CAPTCHA.
4) You will be required to enter your Click & Pledge account number, which can be found here: Login to Portal > Account Info > Profile tab.
Here is a link to the portal:
5) Please then, read the C&P Support Forum rules before agreeing to them, and when you have done so, click “Complete Registration.”
Once this process is complete, you may log in with your credentials (username and password), and you may search for topics that relate to your issue. You may also comment to clarify on information already present if you do not find exactly what you are looking for.
Let us know if you have any further questions.
Thank you,
Patrick
Support Team | Click & Pledge
==========================================
FREE SUPPORT AND KB ARTICLES: http://help.clickandpledge.com/
LIVE SUPPORT Q & A: 3:00 – 4:00 EDT, M – F https://CnP.ooo/LiveSupport
PREMIER SUPPORT: Learn More at https://www.clickandpledge.com/support
AUG 02, 2016 | 12:37PM EDT
Original message
Jed wrote:
Hi, for some new events we are creating, there doesn't appear to be an option to generate and use a bitly url. (See sample attached).
Also... how do we change the time zone settings? We have one event in Chicago (CST) and one in MA (EST), but see that all times entered default to EST. For the Chicago event, we would need to change to CST.
Please inform, thanks.
Jed
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