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Please delete all registrations and related date from reunion event

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  • Please delete all registrations and related date from reunion event

    00DG0000000liy2
    Access granted

    I think I have updated all three C&P programs yesterday - but I am unable to see how to delete all registrations and relevant data. Tried to get on the call yesterday with Kamran (to let him know what a beautiful day we had in the Keys) but gotowebinar said the number was invalid!

    Please delete all registrants and all relevant data. I will attempt to get on the call Monday if I cannot figure it out by then.

    You guys rock!

    Thanks

    Miami

  • #2
    Good day!

    Your event is not the latest. Please see what is installed in your instance:

    Click image for larger version

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    Latest event is: 2.6000.22 and you have 2.6000.7

    To upgrade please see the link provided in the release note. That is the only way to upgrade or through the appExchange.

    If you want we can upgrade it for you. Just let us know and we will upgrade it.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day!

      We just double checked your account and noticed that you have upgraded to the latest release & have deleted the registrations.

      Please let us know if we can be of any further assistance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Transactions deleted. How about connect?

        Thanks for checking. Now do I delete the transactions from connect as well?



        Originally posted by Support.Department View Post
        Good day!

        We just double checked your account and noticed that you have upgraded to the latest release & have deleted the registrations.

        Please let us know if we can be of any further assistance.

        Comment


        • #5
          Good day!

          Connect is not a CRM and maintains all transactions for all eternity or a set duration if we change our data retention policy, whichever comes first, of course!.

          Charges are processed with credit cards or eChecks are synchronized with gateways and banks and as such these records cannot be deleted. They need to maintained for audit.

          Hope that answers your question.

          Please let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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