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Payment cannot be submitted on CnP Event checkout page

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  • Payment cannot be submitted on CnP Event checkout page

    There is no 'Click and Register' button shown on the page after billing information has been filled out. We are running on Click&Pledge Event version 1.99. Please see the attachment.
    Attached Files

  • #2
    Good day!

    Sorry but we no longer support 1.99 release.

    Is this event active?

    If not we ask that you upgrade to the latest release. If you need help with the upgrade please let us know and we will upgrade you by tomorrow. Simply grant us login access.
    Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance. As part of the process we will also upgrade you the latest instance of our applications. If you don't wish to be upgraded please let us know otherwise we will update your instance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thanks for your reply! This event is still under testing. We'd really love to get updated and meanwhile we have some questions regarding the update.
      1. Is there any extra charge for the update?
      2. Will the update impact our current created CnP transactions?
      3. As the prerequisite of updating CnP Event Package, our CnP PaaS Class Library and CnP Payment-as-a-Service also obsolete. Will you also help us to update those packages?

      Thank you so much!

      Comment


      • #4
        Good day!

        Before answering your other questions - one reason the button may not appear is because of the "Terms & Conditions" being made mandatory but no text is available to show. Still we ask that you do NOT go live with this event as we no longer support 1.x 1.x release.

        Answer to your questions:

        1. Is there any extra charge for the update?

        Answer: No- it is a free service


        2. Will the update impact our current created CnP transactions?

        Answer: Not transactions but event needs to be redesigned and set up.


        3. As the prerequisite of updating CnP Event Package, our CnP PaaS Class Library and CnP Payment-as-a-Service also obsolete. Will you also help us to update those packages?

        Answer: When we upgrade we upgrade & set up your entire platform and perform post-installation of all packages. We also remove any legacy tabs and programs related to Click & Pledge which are no longer supported or needed.

        Please grant us access so we can upgrade your instance.

        Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          That sounds great!

          I've granted the access for you.
          Our Org Id is 00DA0000000ASqt .

          Let me know if you need more information from us. Thanks!

          Comment


          • #6
            Good day!

            As requested we have upgraded your instance to all the latest releases.

            Please check the C&P Settings and save each page to make sure all settings are as intended.

            Please let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Thank you so much for your help! Our previous problem also get solved.

              Originally posted by Support.Department View Post
              Good day!

              As requested we have upgraded your instance to all the latest releases.

              Please check the C&P Settings and save each page to make sure all settings are as intended.

              Please let us know if we can be of any further assistance.

              Comment


              • #8
                Good day!

                Glad to hear all is working.

                Please let us know if we can be of any further assistance.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment

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