map widget only shows code

[[email protected]]

When I insert my google map code into my event template, only code shows up where the map should be when I click view. Can you help?

[CnP.Support.AM]

Good day @[email protected],

You will need to create a widget and then you can include the google map code into that widget and tag it into the Site template. Have you created a widget?

Please refer to the following link: http://help.clickandpledge.com/custo...ticles/2078106

If you wish for us to review, please grant us login access to your instance and share the Organization ID & Event name so that we can review it?

Thanks,

[[email protected]]

We cloned this event from the one from last year, but it is at a different venue. I've tried making a new map widget, tried using the map widget from a previous year's event, and it either doesn't show anything, shows the map to last year's event or shows the google code. I have granted you login access. Org id 00DA0000000Zunn.

[CnP.Support.AM]

Good day @[email protected],

We reviewed your instance and noticed that the link which you place in Widget for google maps is not valid. It should be embed URL. Please replace it with embed URL and it works.

See Image:


Also while reviewing your instance we noticed that you are version behind from latest release. If wish for us to upgrade to latest versions, please let us know.

Hope that helps. Please check and let us know if you find any issues.

Thanks,

[[email protected]]

Thank you. That was it! I just had you guys upgrade everything a couple of weeks ago, but yes, do it again.

[CnP.Support.AM]

Good day @[email protected],

We have upgraded your Salesforce instance as requested.

It is ABSOLUTELY IMPORTANT that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts no longer are needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the portal & re-establish connection. To establish connection please see the following KB article: http://help.clickandpledge.com/custo...rticles/803669

Release notes:
• API Class Library 4.3000: http://cnp.mn/1S5jL0v
• Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

• PaaS 9.5011: http://cnp.mn/2a9a0SH
• Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

• Event 4.3007: http://cnp.mn/2a9bQDh
• Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

You may also join our Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

We also love to know what you think about our platform. Please review our apps on AppExchange:

• Payment: https://appexchange.salesforce.com/l...3JGBvEAO&tab=r
• Event: https://appexchange.salesforce.com/l...5vRQ9EAM&tab=r

Please let us know if we can be of any further assistance.

Thanks,

[[email protected]]

In the portal, "Connection Type" was not there so could not do as instructions directed. I think I've done everything else. Thanks!

[CnP.Support]

Good day!

The Connection Type is only visible if you have multiple accounts. In your case you have only one account so you will not see it.

Your account is all set up as is illustrated below:



Please let us know if we can be of more help.

[[email protected]]

Great! Thanks again.