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  • Ticket numbers

    In the event we have set up, we have one ticket level that is paid and several that are free. The free ones are for event sponsors and are handled in the box office only. The ticket downloaded from a purchase have sequential numbers, but tickets ordered for a sponsor have no numbers. Have we done something wrong in the setup?

  • #2
    Good day Tim

    Please grant us login access and the Salesforce Org ID of your instance so we can review what you have done.

    Once we have access we can review it for you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Access granted.
      SF Org ID: 00DG0000000k4xw

      Comment


      • #4
        Good day @Tim,

        We reviewed your instance and downloaded the Attendee report as well as eTicket and there are ticket numbers included for both Paid and Free levels.

        Attendee Report:
        Click image for larger version

Name:	Attendee Report.jpg
Views:	8
Size:	109.3 KB
ID:	25500


        eTicket:
        Click image for larger version

Name:	eTicket.jpg
Views:	8
Size:	71.4 KB
ID:	25501


        We see NO issues with Ticket Numbers. Please check and let us know if you have any questions.

        Thanks,
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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