Can't process a Temporary Contact?

[joel.goodhart]

Hello,

I have a temporary contact in Salesforce that, when on click on it's TC code, redirects me to a page with the following error message:

"List has no rows for assignment to SObject
An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS_EVT)"

Any ideas on what is causing this and how I can fix/remove the temporary contact from the list? It's TC-5360 and TC-5358 (Tursky).

Access has been granted to C&P support for 1 week if that helps. Thanks so much!

- Joel

[CnP.Support.AM]

Good day @joel.goodhart,

We reviewed and found that the registration record has been deleted from Event which is causing the above error.

See the RegistrantID in XML:




When we search for the above Registrant:






This means the data has been manually deleted from the instance. There is no other way for this record to have disappeared.

However, for those orphan temp contacts, you will need to delete it through Maintenance under C&P Settings. It will remove complete footprint from the instance.

Let us know if we can be of any further assistance.

Thanks,

[CnP.Support]

Good day joel.goodhart

Both of these transactions are declined transactions. Have you by any chance removed the registrations?

Your instance is not also up to date. If you want we can upgrade you while we have access. Please let us know.

[joel.goodhart]

Just deleted the temporary contact records, thanks for teaching me something new about C&P Settings!

Also, please upgrade our instance. That would be awesome.

Thanks so much,

Joel

[CnP.Support.AM]

Good day @joel.goodhart,

We have upgraded your Salesforce instance as requested.

It is ABSOLUTELY IMPORTANT that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts no longer are needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the portal & re-establish connection. To establish connection please see the following KB article: http://help.clickandpledge.com/custo...rticles/803669

Release notes:
• API Class Library 4.3000: http://cnp.mn/1S5jL0v
• Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

• PaaS 9.5011: http://cnp.mn/2a9a0SH
• Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

• Event 4.3007: http://cnp.mn/2a9bQDh
• Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

You may also join our Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

We also love to know what you think about our platform. Please review our apps on AppExchange:

• Payment: https://appexchange.salesforce.com/l...3JGBvEAO&tab=r
• Event: https://appexchange.salesforce.com/l...5vRQ9EAM&tab=r

Please let us know if we can be of any further assistance.

Thanks,