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Authorization required error when trying to view Event Page

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  • CnP.LiveSupport.AB
    replied
    jeffmcguire11 ,

    Your instance already has the current update, and the Ten Angry Men event appears to be loading fine in Chrome. Could you try again?

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @jeffmcguire11

    I've completed your upgrade and post-installation and verified that event pages can load.

    IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
    • Be an administrator
    • Have the following permission sets assigned:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
    The following KB articles may be of help:

    Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
    Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
    You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

    PLEASE NOTE:

    1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

    2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

    As part of this upgrade we have performed the following tasks:
    • Installed the latest updates of Click & Pledge’s Salesforce applications
    • Performed the post-installation steps
    • Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY
    If you change the connected user please make sure the above permission sets are assigned to the new user.

    We love to hear from you
    As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

    Please review our apps on AppExchange:

    Payment: http://cnp.ooo/paas-review
    Event: http://cnp.ooo/event-review

    We are always available to help, so please don’t hesitate to contact us if you need further assistance.

    Leave a comment:


  • jeffmcguire11
    replied
    Yes, please upgrade to latest version of your apps

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @jeffmcguire11

    In order to fix it, we have to upgrade your instance with the latest version of our apps. If you allow us we will upgrade and fix the issue.

    Looking forward to hearing back from you.

    Leave a comment:


  • jeffmcguire11
    replied
    Same issue for our new event: Ten Angry Men

    Access Granted for 3 days

    Org ID 00D3t000003z0Il

    Leave a comment:


  • CnP.LiveSupport.AB
    replied
    Hi jeffhonnold-gp

    The "PS-CnP-Event-ONLY-SiteGuestUser" permission set has been deprecated and should be replaced by "PS-CnP-Event-ONLY-SiteGuestUser-CRU". Your "Go Global" event page is loading fine for me- you shouldn't be seeing the "There are no active events" error anymore.



    Leave a comment:


  • jeffhonnold-gp
    replied
    Note: we are receiving something like this on our event registration pages:
    • There are no active C&P accounts for this event
    • <p>Registration has not started yet.</p>
    • There is no Template available for this Event
    We had received the authorization required error before.

    Last edited by jeffhonnold-gp; 02-09-2021, 08:54 AM.

    Leave a comment:


  • jeffhonnold-gp
    replied
    Trying to assign these permission sets to the 'events' guest user for a particular events site area. Hitting this error (or similar ones referring to the user license not allowing a particular permission):
    • Can't assign permission set PS-CnP-Event-ONLY-SiteGuestUser to user Events Site Guest User. The user license doesn't allow the permission: Read All C&P Event LevelFormJunction
    Please advise.
    Salesforce.com Organization ID 00DE0000000deb4
    Access Granted for 3 days

    Leave a comment:


  • CnP.LiveSupport.AB
    replied
    Hi Jeff,

    You are fixed and I have verified your Event page is again up and running.

    Leave a comment:


  • jeffmcguire11
    replied
    Same issue for our new event: Go Global
    Salesforce.com Organization ID 00D41000000fS3D
    Access Granted for 3 days

    Leave a comment:


  • CnP.Support.MA
    replied
    Good day lanirowe :

    We have fixed the issue with permissions to the site guest user.

    Please check and let us know if we can be of any further assistance.

    Leave a comment:


  • lanirowe
    replied
    Hi, I updated the C&P and added the permissions to the site guest user, but now we are getting the error below. You can see this error live on https://www.nyimc.org/event/an-eveni...h-brother-man/
    Your attention to this as soon as possible is greatly appreciated.
    You still have access to our environment

    Error (it is doubled):
    • The Event is not found
    • There are no active C&P accounts for this event
    • There is no Template selected for this Event!
    Messages
    • The Event is not found
    • There are no active C&P accounts for this event
    • There is no Template selected for this Event!
    Last edited by lanirowe; 02-07-2021, 12:31 PM.

    Leave a comment:


  • lanirowe
    replied
    Hello we are also having this same issue. I have given access. Org: 00D6A000001iJUV
    I am unable to change the permissions on the guest user as shown above.

    Thanks,
    L

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @nextgen

    We have fixed it.

    Please check and let us know if we can be of any further assistance.

    Leave a comment:


  • nextgen
    replied
    Hello Click and Pledge,

    We are having the same issue on our Event View. Please help.
    Granted 1 week access.
    Salesforce.com Organization ID 00D500000007zVr

    Thanks.
    Last edited by nextgen; 01-29-2021, 04:44 PM.

    Leave a comment:

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