Authorization required error when trying to view Event Page

[CnP.LiveSupport.AB]

jeffmcguire11 ,

Your instance already has the current update, and the Ten Angry Men event appears to be loading fine in Chrome. Could you try again?

[CnP.Support.AM]

Good day @jeffmcguire11

I've completed your upgrade and post-installation and verified that event pages can load.

IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:

• Be an administrator
• Have the following permission sets assigned:
  • PS-CnP-PaaS-Connected-User-ONLY
  • PS-CnP-Event-Connected-User-ONLY (If the event is installed)

The following KB articles may be of help:

Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
Latest Release notes: http://cnp.ooo/SF-ReleaseNotes
You may also join our Power of Us Hub: http://cnp.ooo/PoU-Hub

PLEASE NOTE:

1- Your account may show that it is already connected, but this does not mean the new fields have posted to Salesforce. Please “DISCONNECT” and click on “CONNECT” again to establish connection.

2- If you make any changes to the information on this page, you will see an “UPDATE /VERIFY” button instead of Connect. Click on the Update/Verify button to re-establish connection.

As part of this upgrade we have performed the following tasks:

• Installed the latest updates of Click & Pledge’s Salesforce applications
• Performed the post-installation steps
• Reviewed the existing connected user’s profile and ensured the following permission sets are assigned to the existing connected user:
  • PS-CnP-PaaS-Connected-User-ONLY
  • PS-CnP-Event-Connected-User-ONLY

If you change the connected user please make sure the above permission sets are assigned to the new user.

We love to hear from you
As always, we appreciate your feedback. Our customers are our only source of advertising, so positive reviews are always welcome and greatly appreciated.

Please review our apps on AppExchange:

Payment: http://cnp.ooo/paas-review
Event: http://cnp.ooo/event-review

We are always available to help, so please don’t hesitate to contact us if you need further assistance.

[jeffmcguire11]

Yes, please upgrade to latest version of your apps

[CnP.Support.AM]

Good day @jeffmcguire11

In order to fix it, we have to upgrade your instance with the latest version of our apps. If you allow us we will upgrade and fix the issue.

Looking forward to hearing back from you.

[jeffmcguire11]

Same issue for our new event: Ten Angry Men

Access Granted for 3 days

Org ID 00D3t000003z0Il

[CnP.LiveSupport.AB]

Hi jeffhonnold-gp

The "PS-CnP-Event-ONLY-SiteGuestUser" permission set has been deprecated and should be replaced by "PS-CnP-Event-ONLY-SiteGuestUser-CRU". Your "Go Global" event page is loading fine for me- you shouldn't be seeing the "There are no active events" error anymore.

[jeffhonnold-gp]

Note: we are receiving something like this on our event registration pages:

• There are no active C&P accounts for this event
• <p>Registration has not started yet.</p>
• There is no Template available for this Event

We had received the authorization required error before.

[jeffhonnold-gp]

Trying to assign these permission sets to the 'events' guest user for a particular events site area. Hitting this error (or similar ones referring to the user license not allowing a particular permission):

• Can't assign permission set PS-CnP-Event-ONLY-SiteGuestUser to user Events Site Guest User. The user license doesn't allow the permission: Read All C&P Event LevelFormJunction

Please advise.

Salesforce.com Organization ID

00DE0000000deb4

Access Granted for 3 days

[CnP.LiveSupport.AB]

Hi Jeff,

You are fixed and I have verified your Event page is again up and running.

[jeffmcguire11]

Same issue for our new event: Go Global

Salesforce.com Organization ID

00D41000000fS3D

Access Granted for 3 days

[CnP.Support.MA]

Good day lanirowe :

We have fixed the issue with permissions to the site guest user.

Please check and let us know if we can be of any further assistance.

[lanirowe]

Hi, I updated the C&P and added the permissions to the site guest user, but now we are getting the error below. You can see this error live on https://www.nyimc.org/event/an-eveni...h-brother-man/
Your attention to this as soon as possible is greatly appreciated.
You still have access to our environment

Error (it is doubled):

• The Event is not found
• There are no active C&P accounts for this event
• There is no Template selected for this Event!

	Messages
	The Event is not found There are no active C&P accounts for this event There is no Template selected for this Event!

[lanirowe]

Hello we are also having this same issue. I have given access. Org: 00D6A000001iJUV
I am unable to change the permissions on the guest user as shown above.

Thanks,
L

[CnP.Support.AM]

Good day @nextgen

We have fixed it.

Please check and let us know if we can be of any further assistance.

[nextgen]

Hello Click and Pledge,

We are having the same issue on our Event View. Please help.
Granted 1 week access.

Salesforce.com Organization ID

00D500000007zVr

Thanks.