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Authorization required error when trying to view Event Page

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  • Authorization required error when trying to view Event Page

    Hi, I've just created a test Event page but when I try to view it, I get the following error: Authorization required: You must first log in or register before accessing this page. If you have forgotten your password, click Forgot Password to reset it.

    Please let me know what settings I need to change. Thanks!

  • #2
    Good day @ryanhealth,

    I am sure that you have not set up a page permission in the post installation correctly. Please grant us login access and we will login and review your setting.

    Please post the Organization ID so that we know how to locate your account.

    Looking forward to hearing back from you.

    Thanks,
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thanks - here is the Org ID: 00D36000000vgzJ

      I've given you access. Is there a guide that walks through the permissions needed? I set these pages up very frequently for clients.

      Comment


      • #4
        Good day @ryanhealth,

        We reviewed and fixed it. You have not assigned the correct permission set to Site Guest User.

        We included permission set in the package. You simply need to assign the following permission set to the Site Guest User in order to view the Event: PS-CnP-Event-ONLY-SiteGuestUser

        See Image:
        Click image for larger version

Name:	SiteGuestUser.jpg
Views:	155
Size:	116.6 KB
ID:	25287

        Please review and let us know if we can be of any further assistance.

        Thanks,
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hello Click and Pledge,

          We are having the same issue on our Event View. Please help.
          Granted 1 week access.
          Salesforce.com Organization ID 00D500000007zVr

          Thanks.
          Last edited by nextgen; 01-29-2021, 04:44 PM.

          Comment


          • #6
            Good day @nextgen

            We have fixed it.

            Please check and let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Hello we are also having this same issue. I have given access. Org: 00D6A000001iJUV
              I am unable to change the permissions on the guest user as shown above.

              Thanks,
              L

              Comment


              • #8
                Hi, I updated the C&P and added the permissions to the site guest user, but now we are getting the error below. You can see this error live on https://www.nyimc.org/event/an-eveni...h-brother-man/
                Your attention to this as soon as possible is greatly appreciated.
                You still have access to our environment

                Error (it is doubled):
                • The Event is not found
                • There are no active C&P accounts for this event
                • There is no Template selected for this Event!
                Messages
                • The Event is not found
                • There are no active C&P accounts for this event
                • There is no Template selected for this Event!
                Last edited by lanirowe; 02-07-2021, 12:31 PM.

                Comment


                • #9
                  Good day lanirowe :

                  We have fixed the issue with permissions to the site guest user.

                  Please check and let us know if we can be of any further assistance.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    Same issue for our new event: Go Global
                    Salesforce.com Organization ID 00D41000000fS3D
                    Access Granted for 3 days

                    Comment


                    • #11
                      Hi Jeff,

                      You are fixed and I have verified your Event page is again up and running.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        Trying to assign these permission sets to the 'events' guest user for a particular events site area. Hitting this error (or similar ones referring to the user license not allowing a particular permission):
                        • Can't assign permission set PS-CnP-Event-ONLY-SiteGuestUser to user Events Site Guest User. The user license doesn't allow the permission: Read All C&P Event LevelFormJunction
                        Please advise.
                        Salesforce.com Organization ID 00DE0000000deb4
                        Access Granted for 3 days

                        Comment


                        • #13
                          Note: we are receiving something like this on our event registration pages:
                          • There are no active C&P accounts for this event
                          • <p>Registration has not started yet.</p>
                          • There is no Template available for this Event
                          We had received the authorization required error before.

                          Last edited by jeffhonnold-gp; 02-09-2021, 08:54 AM.

                          Comment


                          • #14
                            Hi jeffhonnold-gp

                            The "PS-CnP-Event-ONLY-SiteGuestUser" permission set has been deprecated and should be replaced by "PS-CnP-Event-ONLY-SiteGuestUser-CRU". Your "Go Global" event page is loading fine for me- you shouldn't be seeing the "There are no active events" error anymore.



                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              Same issue for our new event: Ten Angry Men

                              Access Granted for 3 days

                              Org ID 00D3t000003z0Il

                              Comment

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