Registration Emails not sent unless "Immediately" chosen

[prhodes]

Hi!

We are having problems sending emails whenever we try to schedule the email for a future date/time. Here is the exact navigation/break down of how we are experiencing the problem.

Go to C&P -> Pick and Event-> Registration Emails
Choose and Email

1. Email works when Send When = Immediately
2. Email did not appear to send when Send When was set to a specified date.

From the C&P office hours, I learned that there is some service that is supposed to be running that may not be running. Can someone point me to which salesforce service this would be and how to restart it?

It does sound familiar to this issue:

https://forums.clickandpledge.com/forum/platform-product-forums/salesforce-event-management/22242-registration-confirmation-emails-not-sending-to-registrant

Thanks!
Phillip

[CnP.Support.AM]

Good day @prhodes,

Would you please grant us login access to your Salesforce account and share the Organization ID so that we can login and review it?

Looking forward to hearing back from you.

Thanks,

[prhodes]

Good Day!

Can we do a web meeting instead? I can login to the system and share my screen and let you drive. I am available anytime, just let me know when you would be available.

Thanks!

[CnP.Support.AM]

Good day @prhodes,

Sorry, but forum support won't offer web meeting but you may can join us at office hours where we can share the screen and see where the issue is. However, we like to review your Event and want to test it in your instance by cloning one of your Event which requires grant login access and your organization ID to locate your account.

Office Hours & Live Support Mon-Thu [3:00 - 4:00 p.m. EST] - Register once & attend any day: http://clickandpledge.com/webinar/

Please let us know how you would like to proceed.

Thanks,

[CnP.Support]

Good day!

What we need to check is simply the scheduled jobs.

Please go to:



Salesforce Setup > Administration Setup > Monitoring > Scheduled Jobs



With each "future" scheduled email the above scheduled job should exist.

Please check your instance & review the submitted and started date.

We understand you have a very secured environment so it may be a permission issue that blocks the creation of the above job.

Would you please test a registration and see if the above job is in the queue.

Let us know and hopefully we can walk you through figuring out the issue.

[prhodes]

I see the job there, it's set to run later today, but it was created in April 2016.

[CnP.Support]

Great.

We should see if when run it sends the emails.

You could delete the job and next time it needs it the job will be created automatically.

For now I suggest we wait and see what emails are sent.