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Pls help modifying transaction

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  • Pls help modifying transaction

    Hello, I have a transaction with THREE Attendee registrations. I need to delete one of the three (see below) and refund back $200 of the $530 total dollars.

    The transaction order #: 1502232132031102318.

    Please refund/delete this row:

    Jeff Monson Early Bird Registration - Two Day Pass - closes February 27 Jeff Monson $200.00 $0.00 $0.00 Authorized
    So adjusted amount would be $330.

    Thanks!
    Diane
    Salesforce Administrator
    Bicycle Transportation Alliance
    Portland, OR

  • #2
    Good day!

    We do not support partial refund. The entire transaction needs to be credited back and then the new transaction needs to be charged.

    Issuing partial credit and managing it in Salesforce with opportunities and the Transaction discount, etc. is a bit too complex to track. Discount for groups, reversing the discounts, etc. etc. - there are many entries for an event for a registration which makes it quite complex.

    Since the credit card is already on file and may be used as reference transaction you can charge the card anytime you want. The following links may be of help:

    - Issue credit: http://forums.clickandpledge.com/con...-a-Transaction

    Please let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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