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  • Upsert Failed

    Finance Director had someone that registered two folks for day 2 presenter only that meant to select 2-Day pass. She signed up 2 folks for Day 1 presenter and give them the early bird discount. She set up a code to take $100 (which was the total needed to discount the whole amount) and got the below error from you. Where do I track progress on resolution? In the future, can you email me these errors as well?

    Additional information:
    • Order number: 1503041256357768637
    • Contact name: Michael Tomosovic
    • Transaction Result: Authorized
    • C&P Data ID: 2663
    • Organization ID: 00Di0000000iLgx
    • Organization Name: Bicycle Transportation Alliance
    • Applications : Application Name: Salesforce:CnP_PaaS_Evt:Site-Version Number : 2.6000
      Installed Packages: 8.7005-2.2000-2.6000

    System response:


    "Upsert failed. First exception on row 2; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, Total designated amount cannot exceed opportunity amount.: []"


    Please check the following link for details:


    https://na15.salesforce.com/a1xi0000000TCor


    Our developers have been notified and will evaluate the error shortly.


    If you need further assistance please submit a support ticket at http://Help.ClickandPledge.com


    Please feel free to contact us through our support email ([email protected]) regarding this issue.


    We apologize for the inconvenience and will keep you updated on how to resolve the issue.


    Regards,
    Click & Pledge Development Team
    Salesforce Group
    Diane
    Salesforce Administrator
    Bicycle Transportation Alliance
    Portland, OR

  • #2
    Good day!

    FIELD_CUSTOM_VALIDATION_EXCEPTION

    This is a custom field validation you must have added to the object. It is blocking us from creating the entry. Seems like the validation is created for Opportunity.

    As for the error- you may simply add your email for errors in the connection page in the portal.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      OK. The custom validation rule is turned off. It wasn't a new rule -- so not sure why we haven't seen before. https://na15.salesforce.com/03di0000...ityValidations

      Got it on the error alerts.
      Diane
      Salesforce Administrator
      Bicycle Transportation Alliance
      Portland, OR

      Comment


      • #4
        Good day!

        We tested your instance and now that the validation rule has been disabled all is working as designed.

        Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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