Upsert Failed

[btaoregon]

Finance Director had someone that registered two folks for day 2 presenter only that meant to select 2-Day pass. She signed up 2 folks for Day 1 presenter and give them the early bird discount. She set up a code to take $100 (which was the total needed to discount the whole amount) and got the below error from you. Where do I track progress on resolution? In the future, can you email me these errors as well?

Additional information: Order number: 1503041256357768637 Contact name: Michael Tomosovic Transaction Result: Authorized C&P Data ID: 2663 Organization ID: 00Di0000000iLgx Organization Name: Bicycle Transportation Alliance Applications : Application Name: Salesforce:CnP_PaaS_Evt:Site-Version Number : 2.6000 Installed Packages: 8.7005-2.2000-2.6000 System response: "Upsert failed. First exception on row 2; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, Total designated amount cannot exceed opportunity amount.: []" Please check the following link for details: https://na15.salesforce.com/a1xi0000000TCor Our developers have been notified and will evaluate the error shortly. If you need further assistance please submit a support ticket at http://Help.ClickandPledge.com Please feel free to contact us through our support email ([email protected]) regarding this issue. We apologize for the inconvenience and will keep you updated on how to resolve the issue.

Regards, Click & Pledge Development Team Salesforce Group

[CnP.Support]

Good day!

FIELD_CUSTOM_VALIDATION_EXCEPTION

This is a custom field validation you must have added to the object. It is blocking us from creating the entry. Seems like the validation is created for Opportunity.

As for the error- you may simply add your email for errors in the connection page in the portal.

[btaoregon]

OK. The custom validation rule is turned off. It wasn't a new rule -- so not sure why we haven't seen before. https://na15.salesforce.com/03di0000...ityValidations

Got it on the error alerts.

[CnP.Support]

Good day!

We tested your instance and now that the validation rule has been disabled all is working as designed.

Please let us know if we can be of any further assistance.