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Error when trying to process temporary contact created during registration

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  • CnP.Support.AM
    replied
    Good day @franharrington

    We have deleted only those declined transactions which have INSUFFICIENT error as shown in the post #31. However, if you please grant us login access and share those order numbers so that we can review it.

    Leave a comment:


  • franharrington
    replied
    Hello,

    We are still seeing the temporary contact for all the declined transactions.



    Should we process all of them (there's a little over 100)? I thought they had been deleted.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @franharrington

    As requested we have deleted all those DECLINED C&P Data records from your instance.

    Please check and let us know if we can be of any further assistance.

    Leave a comment:


  • franharrington
    replied
    Ah, I see. Yes, if you could delete them then that would be great. Thanks.

    Leave a comment:


  • CnP.Support
    replied
    Good day franharrington

    Sorry but my earlier post was not quite accurate, actually it was not right.

    The issue is the transactions you see the problem with are EVENT declined transactions. In the previous release we were moving the attendees to the new registration if the registrant tried again and was authorized after an initial decline. Doing this was resulting in the DECLINED transaction to be orphaned & generate the error you are seeing. Of course this is purely cosmetics (the error) as it does not have any impact on the registration. The error simply states that the decline transaction has no contacts.

    In the new release we simply create another registration and leave the decline as is so it will not have any orphaned registrations.

    If you want we can go ahead and delete all these declined C&P Data record. is it OK to delete them? you really do not need them.

    Leave a comment:


  • franharrington
    replied
    Hello,

    If you could adjust the user permissions that would be great. Thanks!

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    The user has permission issue in Salesforce. Please see:

    Click image for larger version

Name:	insufficientaccess.jpg
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ID:	26904


    If you want we can review the user permissions and adjust them accordingly. We do not touch user permissions without being specifically asked as it may create problem with internal processes.

    I hope you see the issue as shown in the above image.

    Leave a comment:


  • franharrington
    replied
    Hello,

    Thanks for upgrading. I logged in and reestablished the connection.

    I just got about 50 emails with the following error though:

    "Sorry, but we have encountered an error while posting the data to your Salesforce account.

    Additional information:
    • Order number: 1607291028286346166
    • Contact name:
    • Transaction Result:
    • C&P Data ID: 100032
    • Organization ID: 00Do0000000bhRv
    • Organization Name: International OCD Foundation
    • Applications : Application Name: Salesforce:CnP_PaaS_Evt:BoxOffice- Version Number4.1028
      Installed Packages: 4.3000-9.6006-4.4005
    System response:

    "Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: a1oo0000001BiC6: []""

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @franharrington

    We have upgraded your instance with latest versions of our apps.

    It is absolutely important that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts are no longer needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the portal & re-establish connection. To establish connection please see the following KB article: http://help.clickandpledge.com/custo...and-salesforce

    Release notes:
    API Class Library 4.3000: http://cnp.mn/1S5jL0v
    Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

    PaaS 9.6006: http://cnp.mn/2czx5yo
    ​Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

    Event 4.4005: http://cnp.mn/2czwWuD
    ​Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

    You may also join our Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    We also love to know what you think about our platform. Please review our apps on AppExchange:

    Payment: https://appexchange.salesforce.com/l...3JGBvEAO&tab=r
    Event: https://appexchange.salesforce.com/l...5vRQ9EAM&tab=r

    Please let us know if we can be of any further assistance.

    Leave a comment:


  • franharrington
    replied
    I have just granted you access.

    Leave a comment:


  • CnP.Support
    replied
    Good day franharrington

    We have tried to upgrade your instance but we do not have access. Please also note that your instance is at almost 100% so you need to start considering adding more storage.

    Click image for larger version

Name:	OCD.jpg
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ID:	26810

    This instance is 3 releases behind. Please grant us login access so we can upgrade your instance.

    Leave a comment:


  • franharrington
    replied
    Fantastic! Thank you very much!

    Leave a comment:


  • CnP.Support
    replied
    Good day franharrington

    I just found out that our team has already added a feature to clean this up when you upgrade to the latest release. If you have not yet deleted it please do not worry about it. Our update, either tomorrow or Monday, will resolve this.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @franharrington

    Since those temp contacts are from declined transaction and orphan, we suggest you to delete it through Maintenance under C&P Settings. This way it will remove complete footprint from the instance.

    Hope that helps.

    Leave a comment:


  • franharrington
    replied
    Ah, that makes sense. How would you advise that we handle the temporary contacts that are currently in our system and we can't process?

    Leave a comment:

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