Error when trying to process temporary contact created during registration

[CnP.Support.AM]

Good day @franharrington

We have deleted only those declined transactions which have INSUFFICIENT error as shown in the post #31. However, if you please grant us login access and share those order numbers so that we can review it.

[franharrington]

Hello,

We are still seeing the temporary contact for all the declined transactions.



Should we process all of them (there's a little over 100)? I thought they had been deleted.

[CnP.Support.AM]

Good day @franharrington

As requested we have deleted all those DECLINED C&P Data records from your instance.

Please check and let us know if we can be of any further assistance.

[franharrington]

Ah, I see. Yes, if you could delete them then that would be great. Thanks.

[CnP.Support]

Good day

franharrington

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franharrington

Sorry but my earlier post was not quite accurate, actually it was not right.

The issue is the transactions you see the problem with are EVENT declined transactions. In the previous release we were moving the attendees to the new registration if the registrant tried again and was authorized after an initial decline. Doing this was resulting in the DECLINED transaction to be orphaned & generate the error you are seeing. Of course this is purely cosmetics (the error) as it does not have any impact on the registration. The error simply states that the decline transaction has no contacts.

In the new release we simply create another registration and leave the decline as is so it will not have any orphaned registrations.

If you want we can go ahead and delete all these declined C&P Data record. is it OK to delete them? you really do not need them.

[franharrington]

Hello,

If you could adjust the user permissions that would be great. Thanks!

[CnP.Support]

Good day!

The user has permission issue in Salesforce. Please see:




If you want we can review the user permissions and adjust them accordingly. We do not touch user permissions without being specifically asked as it may create problem with internal processes.

I hope you see the issue as shown in the above image.

[franharrington]

Hello,

Thanks for upgrading. I logged in and reestablished the connection.

I just got about 50 emails with the following error though:

"Sorry, but we have encountered an error while posting the data to your Salesforce account.

Additional information:

• Order number: 1607291028286346166
• Contact name:
• Transaction Result:
• C&P Data ID: 100032
• Organization ID: 00Do0000000bhRv
• Organization Name: International OCD Foundation
• Applications : Application Name: Salesforce:CnP_PaaS_Evt:BoxOffice- Version Number4.1028
  Installed Packages: 4.3000-9.6006-4.4005

System response:

"Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: a1oo0000001BiC6: []""

[CnP.Support.AM]

Good day @franharrington

We have upgraded your instance with latest versions of our apps.

It is absolutely important that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts are no longer needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the portal & re-establish connection. To establish connection please see the following KB article: http://help.clickandpledge.com/custo...and-salesforce

Release notes:
• API Class Library 4.3000: http://cnp.mn/1S5jL0v
• Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

• PaaS 9.6006: http://cnp.mn/2czx5yo
• Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

• Event 4.4005: http://cnp.mn/2czwWuD
• Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

You may also join our Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

We also love to know what you think about our platform. Please review our apps on AppExchange:

• Payment: https://appexchange.salesforce.com/l...3JGBvEAO&tab=r
• Event: https://appexchange.salesforce.com/l...5vRQ9EAM&tab=r

Please let us know if we can be of any further assistance.

[franharrington]

I have just granted you access.

[CnP.Support]

Good day

franharrington

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franharrington

We have tried to upgrade your instance but we do not have access. Please also note that your instance is at almost 100% so you need to start considering adding more storage.



This instance is 3 releases behind. Please grant us login access so we can upgrade your instance.

[franharrington]

Fantastic! Thank you very much!

[CnP.Support]

Good day

franharrington

Senior Member

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franharrington

I just found out that our team has already added a feature to clean this up when you upgrade to the latest release. If you have not yet deleted it please do not worry about it. Our update, either tomorrow or Monday, will resolve this.

[CnP.Support.AM]

Good day @franharrington

Since those temp contacts are from declined transaction and orphan, we suggest you to delete it through Maintenance under C&P Settings. This way it will remove complete footprint from the instance.

Hope that helps.

[franharrington]

Ah, that makes sense. How would you advise that we handle the temporary contacts that are currently in our system and we can't process?