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Error when trying to process temporary contact created during registration

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  • #31
    Good day!

    The user has permission issue in Salesforce. Please see:

    Click image for larger version

Name:	insufficientaccess.jpg
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ID:	26904


    If you want we can review the user permissions and adjust them accordingly. We do not touch user permissions without being specifically asked as it may create problem with internal processes.

    I hope you see the issue as shown in the above image.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #32
      Hello,

      If you could adjust the user permissions that would be great. Thanks!

      Comment


      • #33
        Good day franharrington

        Sorry but my earlier post was not quite accurate, actually it was not right.

        The issue is the transactions you see the problem with are EVENT declined transactions. In the previous release we were moving the attendees to the new registration if the registrant tried again and was authorized after an initial decline. Doing this was resulting in the DECLINED transaction to be orphaned & generate the error you are seeing. Of course this is purely cosmetics (the error) as it does not have any impact on the registration. The error simply states that the decline transaction has no contacts.

        In the new release we simply create another registration and leave the decline as is so it will not have any orphaned registrations.

        If you want we can go ahead and delete all these declined C&P Data record. is it OK to delete them? you really do not need them.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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        • #34
          Ah, I see. Yes, if you could delete them then that would be great. Thanks.

          Comment


          • #35
            Good day @franharrington

            As requested we have deleted all those DECLINED C&P Data records from your instance.

            Please check and let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #36
              Hello,

              We are still seeing the temporary contact for all the declined transactions.



              Should we process all of them (there's a little over 100)? I thought they had been deleted.

              Comment


              • #37
                Good day @franharrington

                We have deleted only those declined transactions which have INSUFFICIENT error as shown in the post #31. However, if you please grant us login access and share those order numbers so that we can review it.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment

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