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Discount Code Inventory Incorrect?

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  • CnP.Support.AM
    replied
    Good day @Kelly Wilson

    It will prevent to use it but we have fixed that issue and have released the beta version. If you would grant us login access we will upgrade your instance and will fix the issue with discount inventory or else you may wait for a day or two as we are expecting the release Today or on Monday.

    Leave a comment:


  • Kelly Wilson
    replied
    Hi - We are experiencing the same issue - my question is once it goes into the negative number will it prevent people from being able to use it? How do we put a cap on the number available and get an accurate tracking until the release?

    Thanks!

    Leave a comment:


  • CnP.Support
    replied
    Good day franharrington

    The attendee report has the coupon code. Please see the image below:


    The Attendee Report:

    Click image for larger version

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    If you want the coupon code to show you may want to use the coupon code as the name of the plan. We will add the coupon code as another column for convenience but at this time you may easily do this by naming the plan the same as the coupon code.

    Hope that helps.

    Leave a comment:


  • franharrington
    replied
    Hello,

    I wanted to check back in about this. What is this excel report you are referring to?

    Leave a comment:


  • CnP.Support
    replied
    Good day franharrington

    This is currently not available in a quick view. It is a good idea and we are adding it now to be included in an update to be released later this month. The Excel reports include all the coupon codes so you may do this in Excel.

    Just hang in there and we will have it for you shortly.

    Leave a comment:


  • franharrington
    replied
    So is there no way we can verify the amount of people that used each discount code?

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @franharrington,

    We have investigated and found issue with discount inventory. In our next release of Events we are going to address this issue. We do apologize for any inconvenience.

    Thanks,

    Leave a comment:


  • franharrington
    replied
    Hello,

    Do you have any updates on this? We are trying to put together reports from our event and need to have the discounts sorted out first.

    thank you.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @franharrington,

    Thanks for granting access to us. One of our developers are reviewing your instance and will get back to you with our findings.

    Thanks,

    Leave a comment:


  • franharrington
    replied
    Hello,

    I have just reenabled access for you.

    There is now another level that is showing negative amounts. This was a level created only for internal use for free registration and it is showing as -98 (the inventory was 2). This is very concerning to us if it was able to be used more than the two we intended.

    Can you please look into this and if possible see how many times the code was actually used?

    thanks,

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @franharrington,

    The access to your instance has been expired. Would you please extend the access so that we can continue to investigate the issue?

    Looking forward to hearing back from you.

    Thanks,

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @franharrington,

    We have fixed it manually. We are trying to find out the root cause of the issue. Our developers are investigating further and will update you once we find the issue.

    Thanks,

    Leave a comment:


  • franharrington
    replied
    I am still seeing an level with a negative number for the inventory. Please see the attached screenshot.

    Click image for larger version

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    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @franharrington,

    We have fixed the issue manually in your instance. Please verify.

    As of now we don't have such related list to view the code used by each transaction. Yes, it subtract from the inventory. The Event Discount is on the basis of per transaction and the Level Discount is per person..

    Let us know if we can be of any further assistance.

    Thanks,

    Leave a comment:


  • franharrington
    replied
    I just re-enabled it for another week.

    Leave a comment:

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