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Discount Code Inventory Incorrect?

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  • CnP.Support.AM
    replied
    Good day @franharrington,

    The access to your instance has been expired. Would you please extend the login access to your Salesforce instance so that we can review it.

    Looking forward to hearing back from you.

    Thanks,

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @franharrington,

    One of our developer reviewing your instance to find out the root cause of issue. We will update this thread shortly.

    Thanks,

    Leave a comment:


  • franharrington
    replied
    I am still seeing the same issue. The inventory for Research Symposium is -248.

    Also the original inventory for the Family Discount was 1000, but it now at 577, but that seems far too low. Is there a way to see each transaction that used this code?

    Does it subtract from the inventory per person being registered? Or is it per transaction?

    Also, we are waiting until our conference is over to upgrade to the newest release.

    thanks,

    Click image for larger version

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    Last edited by franharrington; 07-06-2016, 12:40 PM.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We fixed the issue in your instance. Please verify.

    Also you are not at the latest release. Please let us know if you wish to be upgraded.
    Click image for larger version

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    Leave a comment:


  • franharrington
    replied
    I have granted access to our Salesforce instance.

    The Event name is 2016 Conference and the discount level is called Family Discount.

    Although when I just logged in to look up the name of the discount level, I noticed another discount level is now showing -242 as the inventory.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day!

    We do apologize for the delay in the response. Would you please grant us login access to your Salesforce instance and share the Event name & Discount plan name so that we can review it?

    Looking forward to hearing back from you.

    Thanks,

    Leave a comment:


  • franharrington
    replied
    Hello, I wanted to check back in on this.

    Is there a way to show all registrations for an event which use a certain discount code? The number used for one of our current codes looks off and we want to double check it.

    thanks!

    Leave a comment:


  • franharrington
    started a topic Discount Code Inventory Incorrect?

    Discount Code Inventory Incorrect?

    Hello,

    We have an event with an event wide discount code which we had set up with 1,000 in the inventory when we opened registration. It is now showing 231 of those as sold, but we have only sold a little more than twice that number in total, so this seems very high to us.

    Is there a way to list JUST the registrations which used this code so we can verify that it is being used correctly? I couldn't find a way to do that in the back end of the system.

    Thank you.
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