Announcement

Collapse

Information Needed

See more
See less

Authorization Required on confirmation screen

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Jason.Best
    replied
    Strange that the menu options did not cause an issue when the event was in Test mode. Thanks for tracking that down. I am waiting to hear back from this client if they want to upgrade now or not.

    Leave a comment:


  • CnP.Support
    replied
    Good day Jason.Best

    The instance you referenced is not up-to-date per our latest release.

    Please let us know if you want us to upgrade the instance.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day!

    Our developer reviewed your instance and found that the reason for above error is due to Salesforce limitation which is caused due to number of Menu Options used in the Site Template.

    See Image:
    Click image for larger version

Name:	Menu Options.jpg
Views:	12
Size:	125.3 KB
ID:	24441

    We have cloned your Event and removed those Menu Options from the template and it works fine without any issues.

    Let us know if we can be of any further assistance.

    Thanks,

    Leave a comment:


  • Jason.Best
    started a topic Authorization Required on confirmation screen

    Authorization Required on confirmation screen

    Our event was working fine in test mode, but now are getting the Authorization Required screen on confirmation of the event. The registration does go through, but obviously not a great experience for the user.

    Access has been granted.

    Org ID is: 00D15000000ETwq
Working...
X