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Unable to authorize device to Salesforce

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  • CnP.Support
    replied
    Good day!

    We are aware of this and an update has been submitted to Apple iTunes. The problem with Apple is it takes much much longer for it to post it whereas Google Play takes one hour.

    Hopefully it will be released by Monday or sometime next week.

    Sorry for the inconvenience but it is a bit out of our control at this time.

    Leave a comment:


  • Stuart.McClain
    replied
    the Google update seemed to work - but I also appear to be having similar issue on my iPad - will not authorize.

    Leave a comment:


  • Stuart.McClain
    replied
    Thanks - looks like it is working now!

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    I just checked the Google Play and the app update is available.

    Please test it and let us know if it is working for you.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    I am told that the application test is complete and it was just submitted to Google Play. The iOS version will be released tomorrow.

    Since you are using Android please test it and let us know if it is working for you. It will probably be available by 3 p.m. EST.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We have identified the issue and it has to do with the custom URL in Salesforce. We have a patch that is being released to Google Play shortly.

    Please check by 6 p.m. EST and I am sure it will be on Google Play.

    Sorry for the inconvenience.

    Leave a comment:


  • Stuart.McClain
    started a topic Unable to authorize device to Salesforce

    Unable to authorize device to Salesforce

    Company 00dd0000000drmgeaa
    access has been granted

    we were reviewing this over the mid-day support session. Settings appeared correct, but for some reason it seems that Salesforce is blocking the access.

    thanks,
    Stuart McClain
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