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Authorization Required Error on eTicketPDF/WEB link

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  • Authorization Required Error on eTicketPDF/WEB link

    Hi,

    I'm getting the following error when I try to open eTicket-PDF or eTicket-Web:

    Tickets may be downloaded prior to the event:

    Authorization Required
    You must first log in or register before accessing this page.
    If you have forgotten your password, click Forgot Password to reset it.

    I have granted you access, but please tell me how you fix it. I see others had the same problem, but there is no detail as to how the problem was fixed. I know it's a permissions issue and having the details may have helped me fix it on my own.

    Thanks,
    Neely

  • #2
    Thanks! You all are the best!

    Neely

    Comment


    • #3
      Good day!

      We have fixed the issue as requested.

      Today we also released an update to the API & PaaS and we have your instance in the queue for update. If you don't wish to be updated please let us know.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Thanks! We would like to have the upgrade.

        Best,
        Neely

        Comment


        • #5
          Good day!

          We have upgraded your instance to the latest release for all applications as requested.

          Please let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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