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  • Shopp once more into the fray

    Clare again: When we "enroll" in a course (level) using the c&p page, it works perfectly. Everything goes to the exact place it's supposed to. When we "enroll" into a course in SHOPP, which feeds into C&P, then TWO CHARGES are made, TWO ENROLLMENTS, identical but with different IDs are made. Is there some switch to turn off to keep this from happening??

  • #2
    Good day!

    When you say 2 charges do you mean 2 order numbers that are different?

    Please post the order number of the duplicate as well as your Salesforce Org ID so we can review the transactions.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Ok. I just ordered one course through Shopp on our website. I got a receipt for ONE to my email. Within an instant two orders had appeared in C&P Connect:
      1605241458279725978 and
      1605241458255465978

      My salesforce instance is SF act#00D36000000Hnko
      and you have access. They came directly into my account, did not go into temp. contact since I had used that name before. TWO regs.
      Last edited by briegull; 05-24-2016, 02:10 PM.

      Comment


      • #4
        Good day!

        These are 2 separate transactions that are posted to the API within 2 seconds.

        It seems like SHOPP allows for 2 clicks back to back as these are 2 separate orders coming to the API. You can see this in the order numbers as they are 2 seconds apart and 2 different order numbers.

        This has nothing to do with Salesforce and is a SHOPP issue. I am curious as if you are double clicking the submit button? We have to see why SHOPP application allows for double clicks.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          I disagree. They are NOT both through Shopp. I only got one confirmation. I was careful not to make two clicks, because when I was identifying this problem yesterday I wanted to be sure I had not done that, and I had not. THis has been confirmed by my webmaster colleague as well, and he talked to his Shopp setup people.

          Comment


          • #6
            I just did it again - are you certain that something isn't getting triggered in C&P Connect? I am certain I am not double clicking.

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            • #7
              This is a report from Shopp. Note that the last 4 transactions, all of which were double in c&p connect and then in SF, are not double in SHOPP.
              Attached Files

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              • #8
                Good day!

                Sorry for the delay in responding as we had to request the posted data from our data team and that requires a number of steps, due to PCI audit trails, etc.

                Please see the application that has posted these 2 transactions to our platform for processing:

                Order #: 1605241458279725978

                Click image for larger version

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                and Order #: 1605241458255465978

                Click image for larger version

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                these 2 transactions are both posting to us from shopp. Please see the Application node in the posted XML.

                This is 100% a double click as is evident from the XML. We can gladly provide full XML if you wish to see it.

                Please let us know how we can be of more assistance.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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                • #9
                  I talked about this yesterday with Kami. I agree that two orders are originating in Shopp. However, it is not because of a double click; I demonstrated it to Kami and he agreed I did not double click. This is consistent with my experience and that of the webmaster who is also testing. I gave Kami the credentials to go into the Wordpress account and see what's going on. He asked me to post this here to bring it to the top again.

                  Comment


                  • #10
                    Good day!

                    Would you please test it now and let us know if you still have the issue.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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                    • #11
                      IT Works!!! HOORAY!! What did you do??

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                      • #12
                        OH DEAR it is doubling again. My webmaster tried it yesterday after I told him it was fixed, and it doubled, then he told me this morning it had doubled then, so now I tried it and once again it is doubling. And I can guarantee I did not hit the submit button twice.

                        Comment


                        • #13
                          Good day!

                          Did you make any change to the type of product or anything else in the settings?
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            Nothing, and I just checked with the webmaster and he hadn't either. Try it yourself!

                            Comment


                            • #15
                              Kami, I have been trying different permutations of settings to see if I can isolate the problem.

                              First, I put SHOPP into TEST mode. The transaction was declined, although it DID post to C&P ($35) ONCE. (I've run it that way again and gotten the same result)

                              Ok. So then I re-instated the ACTIVE mode in SHOPP and went into C&P Event, to turn off the Active mode THERE - and discovered that it was in TEST mode. I ran the transaction anyway,
                              THIS WORKED. AUTHORIZED. DOUBLED. With C&P Event in TEST MODE.

                              I then turned C&P EVENTS to ACTIVE and ran the transaction from SHOPP. Again DOUBLED as before.

                              Transaction from C&P/SF site, single registration, no problem whether or not in test mode.

                              So IT WOULD APPEAR that the problem is coming when Shopp is ACTIVE, not when it is in TEST.

                              And that there is a problem with Shopp being processed, transactions accepted by C&P even when EVENT is in TEST mode.

                              I WONDER IF THE C&P SETTING IN SHOPP BEING COMPLETELY REMOVED AND REINSTALLED MIGHT WORK. When It was installed, it didn't work, although it looked like it was set perfectly right. At this point the SSL was not working for our site. That has since been fixed (don't break it!) and a Salesforce certificate (?) installed. My suggestion is based entirely on the time-worn principal that if your computer is not working, turn it off, go have a cup of coffee, and turn it back on.

                              I attach a matrix. Happy Holidays.

                              Click image for larger version

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