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Registration e-mails to attendees not being sent

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  • Registration e-mails to attendees not being sent

    We have registration e-mails set up for all attendees and they aren't going out. We have refreshed the connection at the portal and they are still not going out. My org id is 00Do0000000YRBu
    I have granted login access.

  • #2
    Good day!

    Thanks for granting access to us. Would you please share the Event name and order number you are referring to?

    Looking forward to hearing back from you.

    Thanks,
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day!

      While reviewing your instance we noticed that you have NOT selected Attendee email in the Event which was the reason for not firing the email for attendee.

      See screen shot.
      Click image for larger version

Name:	2016-05-16_19-53-20.jpg
Views:	44
Size:	131.9 KB
ID:	24003

      Please check and let us know if we can be of any further assistance.

      Thanks,
      Last edited by CnP.Support.AM; 05-16-2016, 10:25 AM.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        The screen shot didn't come though. The event name is 6th Annual Pars for Prevention Charity Golf Tournament Sponsorship I have chosen attendee for the corporate hole and team to test this.

        Comment


        • #5
          Good day!

          I have replaced the Image so that you can view it now. Yes, I can see, you have selected the "Corporate Hole and Team Sponsor". Please test it and let us know if you find any issues.

          Thanks,
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            This issue is almost resolved. I'm receiving the e-mails now. The C&P e-mail and amount of money purchased/donated is correct but the SF e-mail that is generated even thought i have added the "Additional Donation" e-mail to send out isn't working.

            Comment


            • #7
              Good day!

              We reviewed and processed couple of test transactions and found NO issues. As expected, the additional donation is appearing in the registration email.

              See Image:

              Click image for larger version

Name:	Addtional Donation Field.jpg
Views:	14
Size:	65.0 KB
ID:	24022

              After testing it, we have deleted those test transactions from the Event.

              Please check and let us know if we can be of any further assistance.

              Thanks,
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment

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