Registration e-mails to attendees not being sent

[Andrea]

We have registration e-mails set up for all attendees and they aren't going out. We have refreshed the connection at the portal and they are still not going out. My org id is 00Do0000000YRBu
I have granted login access.

[CnP.Support.AM]

Good day!

Thanks for granting access to us. Would you please share the Event name and order number you are referring to?

Looking forward to hearing back from you.

Thanks,

[CnP.Support.AM]

Good day!

While reviewing your instance we noticed that you have NOT selected Attendee email in the Event which was the reason for not firing the email for attendee.

See screen shot.


Please check and let us know if we can be of any further assistance.

Thanks,

[Andrea]

The screen shot didn't come though. The event name is 6th Annual Pars for Prevention Charity Golf Tournament Sponsorship I have chosen attendee for the corporate hole and team to test this.

[CnP.Support.AM]

Good day!

I have replaced the Image so that you can view it now. Yes, I can see, you have selected the "Corporate Hole and Team Sponsor". Please test it and let us know if you find any issues.

Thanks,

[Andrea]

This issue is almost resolved. I'm receiving the e-mails now. The C&P e-mail and amount of money purchased/donated is correct but the SF e-mail that is generated even thought i have added the "Additional Donation" e-mail to send out isn't working.

[CnP.Support.AM]

Good day!

We reviewed and processed couple of test transactions and found NO issues. As expected, the additional donation is appearing in the registration email.

See Image:



After testing it, we have deleted those test transactions from the Event.

Please check and let us know if we can be of any further assistance.

Thanks,