Registrant not receiving email

[MicheleMcGeoy]

Someone registered for an event and never received an email receipt and confirmation.
Here is a link to the registration: https://na17.salesforce.com/a1Xo0000...03o000000JHVDD
I've given you access to my account. Company id: 00Do0000000KFd7

Is there something I need to do to trigger the email?
How can I now send him a receipt?

Thanks, Michele

[CnP.Support]

Good day!

Please grant us login access & the Salesforce Org ID so we can review your event.

[MicheleMcGeoy]

done.
Company id: 00Do0000000KFd7

[CnP.Support]

Good day!

We reviewed the event and noticed the following:




both of the emails are inactive.

Are these the emails you are expecting to be sent? If so they are not going to be sent as long as they are inactive.

If this is not the issue please let us know so we review the issue further.