Announcement

Collapse

Information Needed

See more
See less

Attendee temporary contacts can't be converted

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Attendee temporary contacts can't be converted

    I have an event with registrants and attendees. I have three attendess that show up with temporary contacts, but when I try to process them I get this message:
    Error: This record is already processed or deleted.

    I went into C&P Settings, Maintenance and deleted C&P information, then went to Connect to Post to Salesforce. It posed the Registration, but the Attendee records are still showing that error. I currently have six attendee records that are doing this. All the rest have worked fine.

    The company is 00D15000000Eh2p and I have granted login access.

    The one that I deleted and re-posted has the Registration under Rob Rawls and the Attendee that's not working is Kelly Polittes




  • #2
    Sorry - one mor thing. Martin Duggan is the other attendee on that registration and that one won't process, either.

    Comment


    • #3
      Good day Bev,

      Please check it now. We fixed the issue in your instance.

      Let us know if we can be of more assistance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        I actually fixed all of these by hand over the weekend. Can you tell me what the issue was so I know what to look for it it occurs again?

        Comment

        Working...
        X