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How do you get Discount to apply per Attendee?

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  • How do you get Discount to apply per Attendee?

    I have created 2 Discount Codes for an Event. When I have more than one attendee as part of the Registration and apply the Discount Code, the system only deducts the discount for one person/attendee- not for the entire number of attendees. I have tried these as both Level Discount Plan and Event Discount Plan and the system responds the same for each Discount Plan- only one discount is applied. How do I get the system to apply the discount to the entire registration? My Event Is Getting Started Jacksonville May 14, 2016. Thanks.

  • #2
    Good day!

    Have you reviewed this article: http://help.clickandpledge.com/custo...rticles/977038

    I think this is what you are asking about. Discounts may be set up to apply PER attendee if you use the proper setting as discussed in the KB article.

    Please let me know if the article helps.
    Regards,
    Click & Pledge Support Department

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    • #3
      Yes- I followed this to the letter. I an using a Level total PER the instructions on the article you provided. It is not working. This is from the article:
      "Level Total: If Level Total is selected, then the discount will apply for all the attendees registered in that level.

      Eg: - Discount % = 10%, Fixed Discount =$10, Attendees = 2, Price = $100
      Then the discount will be $30. Through Discount %, it will be $20 & Fixed Discount, it will be $10

      Level Individual Item: If Level Individual Item is selected, then the discount will apply for every individual attendee in the level."

      This is not working. The Event is Getting Started-Jacksonville May 14. I have give you access to my org.

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      • #4

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        • #5
          Support, any feedback on this? Thanks.

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          • #6
            Good day @MichaelC,

            Which event in your instance? Sorry for the delay but we thought this question was answered. If a discount is applied to the individual attendee then the entire discount is calculated based on each ticket price. We need to see the discount to determine how you have set it up.

            Please post back the event name and discount name so we can review it.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              The event is "Getting Started- Centereach, NY June 28 and June 30". I added an image of the discount page previously. I set up a different "Group Discount" on the registration as a work around- but ignore that one. The discount is still set up as an Individual discount under Discount Plans. The Discount Plan Name is "Group Discounts". Thanks.

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              • #8
                Good day @MichaelC,

                We have identified this as a bug which has already been fixed in the upcoming release, due out on May 15, 2016.

                We apologize for the inconvenience. We will try to have a beta release possibly before May 15 and will post it to the beta testing channel in the forum.

                In the meantime please let us know if we can be of any further assistance.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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