Issue with converting temporary contact

[BeverlyMIS]

I have an event set up for selling tickets to a concert event. Everything is working right except that when I try to convert the temporary contact I get a message saying that the temporary contact has been deleted. Here are screen shots of both of the pages. The SF id is 00D1a000000YFdW and I have granted temporary login access.

https://www.dropbox.com/s/sx05523br8...48.44.png?dl=0

https://www.dropbox.com/s/qkwu6j15bu...48.33.png?dl=0

[CnP.Support]

Good day @Beverly,

The data must not have posted to Salesforce. Is the data in Salesforce? Do you see it in C&P Data?

The temp cannot locate the record so when you go to it the order number is not found.