Issue with converting temporary contact

BeverlyMIS

Member

Join Date: Oct 2015

Posts: 98
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#1

Issue with converting temporary contact

04-08-2016, 10:15 AM

I have an event set up for selling tickets to a concert event. Everything is working right except that when I try to convert the temporary contact I get a message saying that the temporary contact has been deleted. Here are screen shots of both of the pages. The SF id is 00D1a000000YFdW and I have granted temporary login access.

https://www.dropbox.com/s/sx05523br8bw69p/Screenshot%202016-04-08%2009.48.44.png?dl=0

https://www.dropbox.com/s/qkwu6j15buo8nhk/Screenshot%202016-04-08%2009.48.33.png?dl=0
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CnP.Support

C&P Support

Join Date: May 2000

Posts: 8178
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#2

04-08-2016, 10:17 AM

Good day @Beverly,

The data must not have posted to Salesforce. Is the data in Salesforce? Do you see it in C&P Data?

The temp cannot locate the record so when you go to it the order number is not found.

Regards,
Click & Pledge Support Department

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