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  • Registration Emails are not being sent

    Registration emails are not being sent for a live event. Here is a screenshot of the Registration Email setup. What is the solution?

    Diane
    Salesforce Administrator
    Bicycle Transportation Alliance
    Portland, OR

  • #2
    Good day @BTAOregon,

    Please grant us login access so we can review your settings. Also include the Order Number so we can check the posted data and compare with your setting.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Hello,

      Access has been granted.

      The event is: Women Bike Bike Maintenance Series with Tori Bortman.


      The email is: Registrant Email Receipt. It should have been sent to each of the 4 existing registrants.

      Thanks for your help resolving this. - Diane

      Diane
      Salesforce Administrator
      Bicycle Transportation Alliance
      Portland, OR

      Comment


      • #4
        Good day!

        The account: 28201 as stated in your forum profile for your organization is NOT connected and as such the date is posting to Salesforce.

        Please see:

        Click image for larger version

Name:	2016-04-07_8-02-46.jpg
Views:	9
Size:	115.7 KB
ID:	23117


        To connect please see: http://help.clickandpledge.com/custo...and-salesforce

        Please connect and push the data to Salesforce. This will resolve your issue.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          We updated our profile and our org is now connected. The registrations are coming into Salesforce however the registration email still is not being sent when someone registers. Please advise.
          Diane
          Salesforce Administrator
          Bicycle Transportation Alliance
          Portland, OR

          Comment


          • #6
            Good day!

            I just tested the connection and Salesforce is returning error when we try to push the records. Would you please go to the Account Info > 3rd Party in Profile and re-establish the connection by clicking on the "Verify" button and then clicking on Update once the login to Salesforce is successful.

            As for the registration emails. Are these registrants or attendees in the Temporary Contact? Emails will be sent for contacts and if in temp they have to become a contact before the email is sent.

            Are these registrants in the temporary contact?

            Please note that in the upcoming release, due out in May we will be changing this behavior so the registration emails are sent upon registration without waiting for the contact creation.
            Last edited by CnP.Support; 04-08-2016, 09:49 AM.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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