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Event Registration emails not sending

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  • Event Registration emails not sending

    Hi there,

    Thanks to Kamran for his patience during office hours. We can't get our events module to send emails. At one point it was sending...but now it isn't.

    Salesforce org: 00D80000000KCNR

    Thanks!
    Joanna

  • #2
    Good day @Joannasheehan,

    Based on the evidence it appears that the event was first set up as a NAMED event and the registration email was created when the event was NAMED. The event was later changed to Anonymous so the email, having been saved in NAMED mode is still set to send the email to the "ATTENDEE" which naturally in an anonymous event does not exist.

    See below: Event is Anonymous>>


    Click image for larger version

Name:	Anonymous.jpg
Views:	7
Size:	30.8 KB
ID:	22989


    The registration Email is set to be sent to the ATTENDEE. This can only happen if the event is named since in a named event the attendee information is being collected:

    Click image for larger version

Name:	RegistrationEmails.jpg
Views:	5
Size:	41.1 KB
ID:	22990

    We fixed the issue by changing it in the object directly. The solution, in the absence of behind the scene object manipulation, is to delete the email and set it up again. The following shows the corrected email recipient:

    Click image for larger version

Name:	2016-04-05_6-52-49.jpg
Views:	5
Size:	41.0 KB
ID:	22991



    In this case you should be set now so please test it and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

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