Fee Charged for Box Office Cash Payments

[NorcalMLK]

Hello,

Some of our event registrants send in checks or pay by cash. I need to enter paper checks/cash with registration and then give the paper checks/cash to our Finance department for deposit. I've been processing them through the Events Box Office.

Will we be billed a fee even though Click&Pledge is not processing the payment?

Secondly, when using the box office, I am able to identify the custom payment type. However, the only payment type (I tried using PaperCheck and MailCheck but it won't work) that will be accepted in the Box Office by your system is CASH.

How would I label a paper check in the Box Office so your system accepts it?

Thanks.

[NorcalMLK]

Hi,

I am wondering if someone will respond to my post. Is this the proper place to ask questions like this? Please advise.

[CnP.Support]

Good day!

Sorry for having missed this post. This is the right place to post the question.

Answers to your question:

• Will we be billed a fee even though Click&Pledge is not processing the payment?
  • REPLY: There is no fee if we don't process the transaction. It is free. The charge only applies if we settle the transaction.
  
  
• Secondly, when using the box office, I am able to identify the custom payment type. However, the only payment type (I tried using PaperCheck and MailCheck but it won't work) that will be accepted in the Box Office by your system is CASH.
  • REPLY: The word "Check" is a reserved word in this release due to internal conflicts with the actual Check processing. If you have to use the word you can change it a bit, e.g. "C.h.e.c.k" - as long as the word is not contiguous it will work.
  
  
• How would I label a paper check in the Box Office so your system accepts it?
  • REPLY: See the above explanation.

To add custom payment types please refer to the following image:


In reviewing your organization we noticed that you are in an older release. If you grant us login access we can upgrade your instance.

Please let us know if we can be of any further assistance and again sorry for having missed this post.

[NorcalMLK]

Thanks for getting back to me. I can give you access or you can send me a link for upgrading. Let me know what would be best. Also, I will search the forum again for how to give access. Of course, I forgot.

[CnP.Support]

Good day!

Upgrade is easy - simply go to C&P Settings > About C&P Apps. Click on the sync button and upgrade all apps with the provided link.

The post-installation for each of the apps is also included in the manual. The post-installation may take you a little while since it is quite involved with setting up permissions.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.

Let us know how you wish to proceed.