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Custom Payment options not showing up in Box Office for the event

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  • CnP.Support
    Good day!

    When you have 20K clients worldwide there is not a shortage of use cases where one cannot possibly think about.

    Here is a use case.

    On the registration form you want to offer "Pay at the Door" so you add that to the registration form for the end user to select. For the Box Office you want to add "Cash" since someone walks to the registration table and pays cash and you register them manually. You do not want to offer Cash for the registration form since it does not really make sense.

    The way it is designed you have unlimited flexibility for what you may offer and the variations you may set up for either touch points.

    Hope that helps.

    Leave a comment:

  • davecort
    Yes, that works, Thank you. But then I'm confused as to the purpose of the Custom Payment section in the Basic Information section of an event, and how we might have different payment types showing for different events.

    Leave a comment:

  • CnP.Support
    Good day @DaveCort,

    I think you are missing the Default values for the Box Office. The BASIC settings is for the registration form- what the end user will see and can interact with.

    if you want the settings for the Box Office then please go to the Default Settings and set the Box Office settings there. See the image below:

    Click image for larger version

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    If you add the "Custom Payment Type" in the default setting for the Box Office you will see what you are looking for.

    Hope that answers your question.

    Leave a comment:

  • Custom Payment options not showing up in Box Office for the event


    I was trying to add new custom payment types for one of our specific events. I know about the Default Settings > Default Payment Methods For Box Office, and those do show up. However items I add to Specific Event > Basic Information > C&P Account > Custom Payment do not. I am attaching 2 screen grabs, one that shows the Basic Info tab with the Custom Types, and the second that shows the Box Office, which only shows the one item set in our Default Settings (which is "Comp").

    Any ideas on how to fix? Thanks!