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Event View Error

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  • Event View Error

    I am trying to create a new event and when I go to view the event I get this error message.


    Authorization Required

    You must first log in or register before accessing this page.
    If you have forgotten your password, click Forgot Password to reset it.


    Also I would like to customize the Leda template but can not find instructions on doing that, especially how to change the background image.

    I have allowed access to our account for one day.

    Thank You.

  • #2
    Good day!

    We tried to login to your account but we don't have access. The issue you are facing is due to missing the post-installation steps and the required permission is missing for the guest user.

    Please grant us login access so we can review your account. It is best if you grant us at least a week access as we may not be able to review your account in a day.

    How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
    Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Ok I went in and changed the permissions for a week.
      Any expedience on this would be greatly appreciated.

      Comment


      • #4
        Good day!

        We have reviewed your instance and would like to upgrade your instance to the latest release.

        Is it OK to upgrade you? We don't want to upgrade without your permission.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Yes, thank you.

          Comment


          • #6
            Good day!

            As requested we upgraded your instance and set up a new site for you called "Default".

            We recommend you use a generic name as the same site may be used for all events, invoice, image for autoresponder, etc.

            You are at the latest of all versions and your event should work now as the post installation has been fixed.

            Please let us know if we can be of any further assistance.

            BTW: We are now offering a new program as a paid service which ensures you are always on the latest release. With the new program the premiere support group will contact you and after getting your approval will upgrade you pro-actively. You will always be using the latest release. If interested contact the premiere support (http://clickandpledge.com/support/)
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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