Tickets not being sent

[chollinger]

I have created two events and designed the tickets and set it to send to registrants and attendees. I have done several test registrations but have not got any emails with tickets. Is there a step that I am missing? On the video tutorial it had an option to set options for the email i.e. reply and from fields but those options are not available to me.

[CnP.Support]

Good day!

First let me ask the most obvious question before we move forward. Is your Salesforce instance connected with C&P?

May we have access to your account to review your settings?

[chollinger]

Thanks for the response. I am not sure how to check those settings. Yes, you may have access to my account. Please let me know what to do in order to grant access.

[CnP.Support]

Good day!

Answers to your questions:

Connect C&P to Salesforce: http://forums.clickandpledge.com/con...nor-management
How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065

Please let us know if we can be of any further assistance.

[chollinger]

Access has been granted 00Dd0000000c1bz. Thanks

[CnP.Support]

Good day!

We reviewed your account and noticed your account is not connected with Salesforce. Please follow the instructions on how to connect Click & Pledge with Salesforce as posted before.

Connect C&P to Salesforce: http://forums.clickandpledge.com/co...nor-management

This was posted in the previous post.

Please connect the accounts and post back the data that are in pending status. See below how to post missed transactions.

http://forums.clickandpledge.com/con...-to-Salesforce

Please let us know if we can of any further assistance.

[chollinger]

Thanks that worked. Now the issue I am having is when I run a test registration and click to download the ticket the image on the ticket does not show up. It says "the image is not available because: you don't have the privileges to see it or it has been removed from the system" I checked the ticket designer and the image is still there so I am not sure what the issue is.

[CnP.Support]

Good day!

The issue is the permission which is not set as part of the post-installation of the application. Please follow the post-installation instruction as posted below:

http://manual.clickandpledge.com/Sal...tallation.html

If you need help please grant us login access and we can review & do the post installation for you. If you don't know how to grant login access please refer to: http://forums.clickandpledge.com/showthread.php?t=1065

Let us know if you need help with the post-installation.

[chollinger]

Yes, I would appreciate it if you can review and make the changes for me so I will not have any future issues. Access has been granted. 00Dd0000000c1bz Thanks.

[CnP.Support]

Good day!

We reviewed your instance and noticed the following:

- You are not at the latest release- should we upgrade you to the latest release?
- You are using different "Sites" for each event. This is not something we recommend as it is a lot of work for doing the post-installation permissions for each site. You really don't need but one site as a single site may be used for all Click & Pledge applications. We recommend you name a single site as "default" and use it for autoresponder, event, invoice, etc. - all can use a single site.

Please let us know the name of the site you wish to use for all your events. If you want we can create a new site and call it default then you can change all your events to use that and then delete the older sites.

Let us know how you wish to proceed.

[chollinger]

Yes, please upgrade to the latest release. Also if I am understanding you correctly you are saying I can have (https://projectforwardleap.force.com/EventRegistration) as the only default "site" and it can be used for both of the event registrations I currently have running? If that is the case please create a new default site with the name above and I will change the older sites. Thanks.

[CnP.Support]

Good day!

As requested we have upgraded your instance to the latest release.

The post installation was done for the EventRegistration site as requested.

Please let us know if we can be of any further assistance.