Virtual Terminal on Connect Platform

[hackykeeper]

Thank you for you reply. We do not wish to close Swiper1, however, the processing fee is higher on the second account. Why are they not the same percentage?

[CnP.Support]

Good day!

All clients have 2 accounts that are set up for free since the Swiper1 app is a card present (POS) application & as such we need a POS account. All clients are automatically set up with 2 accounts.

If you wish we can remove the Swiper1 account, but please note that if we do this and you have recurring transactions set with Swiper1 they will fail and will no longer run.

Please let us know if you wish to proceed with removal of the Swiper1 account. To request closure of that account you need to submit a support ticket at http://help.clickandpledge.com with account number and your merchant ID number so we make sure not to close the wrong account.

[hackykeeper]

Good afternoon,

I see that we have two different merchant accounts through Click and Pledge. We wish to have the two accounts consolidated to one. We accept program donations through the portal and Swiper1- it appears that the Swiper1 is on a separate statement. Please advise.
Mary

[CnP.Support]

Good day!

We have resolved this issue in your instance. The problem is related to the "Double the Donation" integration and when their service is not available. The soon-to-be-release API Class Library has provisions to handle this issue and we updated your instance with this upcoming release.

Please let us know if we can be of more assistance.

[hackykeeper]

I now have a different issue- when we process a transaction through the virtual terminal in SalesForce, the first time we try, we get an error message, but when we try again, it goes through:

C&P Virtual Terminal
New Payment

C&P Help for this Page

Processing Result Error Code 2052 Transaction Result Xml Error The 'urn:APISchema.xsd:CompanyID' element is invalid - The value '' is invalid according to its datatype 'NormalizedString' - The actual length is less than the MinLength value.

[hackykeeper]

Salesforce Organization ID: 00DU0000000KEke

We have multiple items to choose from, I set up two so far in VT settings. When I go to the VT to process a payment, the default is 1 for each item listed. The default needs to be zero "0", Quantity on items defaults to "1" - need it to be "0" we would fill in the quantities, if any for a particular item. I have attached screen shots.

Thank you!

Mary